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Risk

10/30/2007
01:18 PM
Keith Ferrell
Keith Ferrell
Commentary
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Free Security Tech Support: Treat Yourself (And Your Computer) On Halloween

Security Company CyberDefender's offering free phone-in technical support for one day only -- and that day's tomorrow, October 31. How's that for a Halloween treat?

Security Company CyberDefender's offering free phone-in technical support for one day only -- and that day's tomorrow, October 31. How's that for a Halloween treat?The company's putting its mouth where its money is: they've announced free phone-in tech support (click here for further details) all day tomorrow and until 9:00 AM PST on Thursday, November 1.

Here's a chance to get a live tech person on the phone and talk through your computer problem -- and get talked through to a solution for problems ranging from, as they put it, "startup, shutdown, or slow performance." At no charge. The company offers phone-in tech-support bundled with their premium products on the other days of the year.

Nice approach on a scary day -- be interesting to find out how many calls CyberDefender gets, and what sorts of patterns of problems it finds.

And how many calls they get. Nothing worse than running out candy while there are still trick-or-treaters at the door.

But the company assures me that they've got plenty of technicians ready to field the calls. They do suggest that you make things run faster (same as they hope to make your computer run) by having the computer already booted up, having it connected to the Net (in case they need to take a remote look, with your permission) and -- obviously -- having your phone beside the computer before you call.

Pretty sweet surprise for Halloween.

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