Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Mobile

12/10/2018
01:05 PM
Dark Reading
Dark Reading
Products and Releases
50%
50%

Vodafone Announces 2019 Global Trends Report, Enterprise Brand Refresh

Vodafone today launches its 2019 Global Trends Report, highlighting customer centricity, ethics and purpose, and the impact of Artificial Intelligence (AI) as key business priorities for the next 12 months. In line with the findings of the report, the refresh of Vodafone’s enterprise division brand – now called Vodafone Business – demonstrates the company’s renewed focus on putting customers and tangible business outcomes at its core, working with any organisation of any size.

Brian Humphries, CEO at Vodafone Business, said: “Our research has identified the key concerns, challenges and opportunities that businesses will face over the next year. In an era of unprecedented change, the most important factor for businesses – customer centricity. Placing people at the heart of business is the trend we truly identify with and is core to Vodafone Business, running through all of our products and services, from technologies such as IoT and SD-WAN through to our approach to relationships with customers.”

Iris Meijer, Director of Marketing at Vodafone Business, said: “Customer centricity is a concept that has stood the test of time. When we began to explore the idea of our brand refresh, reaching out to our customers from the home office to the boardroom, each was worried about the same thing: digital transformation.  We have known for some time that our customers want a partner to join them on their digital journey, a partner they can trust. We are already very proud to fulfil that role, and as Vodafone Business we now have a refreshed brand to represent that partnership.”

The Trends Report is designed to allow better understanding of customer needs and challenges and to offer expert insight into how businesses can embrace key trends to their advantage. Drawn from primary research with businesses, industry analysts, global consultancies and futurologists, key findings include:

Technology-led disruption is putting people at the heart of the business

Businesses need to take a people-centric approach to get ahead of changing customer needs in a market that is being reshaped by technology, and do so at speed.

  • 85% of business leaders agree that the needs of customers are changing rapidly
  • 76% agree that they are becoming more powerful and 93% believe that customer expectations are increasing

Commercial success is tied to purpose, ethics and trust

With companies going toe-to-toe with price points and new offerings, they need to seek differentiation in new areas and manage perceptions of their organisations carefully.

  • 93% of businesses agree that they are expected to act ethically by customers, and 92% have this expectation of their own suppliers
  • 83% of respondents believing that acting ethically ultimately generates more revenue
  • 55% of business leaders indicated that retaining the trust of customers is a concern for their business

A balance is being struck between human and machine

Leaders are recognising the need to create an environment that allows people to thrive, supported by automation and machines, and employees’ expectations of the future of work is changing.

  • 86% think AI will lead to different jobs; 83% think jobs will be more productive, and 85% agree that humans will be required to work alongside AI systems
  • 54% think that the use of AI could lead to discrimination, highlighting the unsettled feelings that automation is creating in the workforce

The full report can be read here: Vodafone Global Trends Report 2019

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Why AI Will Create Far More Jobs Than It Replaces
John DiLullo, CEO, Lastline,  5/14/2019
Baltimore Ransomware Attack Takes Strange Twist
Kelly Jackson Higgins, Executive Editor at Dark Reading,  5/14/2019
Windows 10 Migration: Getting It Right
Kevin Alexandra, Principal Solutions Engineer at BeyondTrust,  5/15/2019
Register for Dark Reading Newsletters
White Papers
Video
Cartoon Contest
Current Issue
Building and Managing an IT Security Operations Program
As cyber threats grow, many organizations are building security operations centers (SOCs) to improve their defenses. In this Tech Digest you will learn tips on how to get the most out of a SOC in your organization - and what to do if you can't afford to build one.
Flash Poll
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2019-11809
PUBLISHED: 2019-05-20
An issue was discovered in Joomla! before 3.9.6. The debug views of com_users do not properly escape user supplied data, which leads to a potential XSS attack vector.
CVE-2019-12198
PUBLISHED: 2019-05-20
In GoHttp through 2017-07-25, there is a stack-based buffer over-read via a long User-Agent header.
CVE-2019-12185
PUBLISHED: 2019-05-20
eLabFTW 1.8.5 is vulnerable to arbitrary file uploads via the /app/controllers/EntityController.php component. This may result in remote command execution. An attacker can use a user account to fully compromise the system using a POST request. This will allow for PHP files to be written to the web r...
CVE-2019-12184
PUBLISHED: 2019-05-19
There is XSS in browser/components/MarkdownPreview.js in BoostIO Boostnote 0.11.15 via a label named flowchart, sequence, gallery, or chart, as demonstrated by a crafted SRC attribute of an IFRAME element, a different vulnerability than CVE-2019-12136.
CVE-2019-12173
PUBLISHED: 2019-05-18
MacDown 0.7.1 (870) allows remote code execution via a file:\\\ URI, with a .app pathname, in the HREF attribute of an A element. This is different from CVE-2019-12138.