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WhiteHat Expands Website Security Management

WhiteHat Security Support Plus program helps customers focus on threat prevention and remediation
SANTA CLARA, Calif. " September 15, 2009 " WhiteHat Security, the leading provider of website risk management solutions, today announced the WhiteHat Security Support Plus program for WhiteHat Sentinel customers. Built on WhiteHat's industry expertise, the program provides superior customer support at a variety of levels to ensure that customers are leveraging all the website security information delivered by Sentinel. With more than 1,500 websites under management, many in the Fortune 500, WhiteHat's customer support team has the technical knowledge and an unrivaled website security perspective from which to deliver the resources customers need to regain control over their website risk management programs, reduce risk, and improve their security and development processes.

WhiteHat Security Support Plus plans offer the flexibility to select the precise level of support that matches a company's business needs and budget. WhiteHat Security Support Plus helps customers focus on threat prevention and remediation and in turn keeps the business running smoothly and efficiently.

There are currently three levels of WhiteHat support available to all Sentinel customers:

  • Standard (included with all Sentinel Service subscriptions)
  • 24x7 access to Web Support Portal, next business day response time, unlimited Sentinel interface training and annual service reviews.
  • Silver
  • Includes all Standard elements, plus response time in eight business hours, quarterly service reviews, a dedicated WhiteHat Security Operations team and more.
  • Gold
  • Includes all Silver elements plus response time in one to four business hours based on problem severity, monthly service reviews, a dedicated Technical Amount Manager (TAM), one-day onsite seminar for customer's staff, Web-based training, semi-annual TAM onsite visit and more.

    WhiteHat Support Plus Gold includes an industry first - a dedicated Technical Account Manager (TAM). A highly skilled security professional, the TAM helps ensure that issues are resolved quickly by facilitating support requirements and escalating resolution requests when necessary. TAMs form a close partnership with a company's security team providing access to WhiteHat Security's latest technology and development plans via webcasts and personalized roadmap presentations. Through monthly status calls, the TAM will proactively manage service requirements and help review open vulnerabilities or open cases to ensure proper mitigation.

    "Any vendor can provide tools to help combat threats, but without the right customer education and support it means nothing," said Bill Pennington, senior vice president of services, WhiteHat Security. "WhiteHat Security Support Plus enables customers to evolve their website risk management programs based on business requirements while guiding their staff to become better developers and security practitioners."

    The industry-leading WhiteHat Sentinel product family is composed of Software-as-a-Service (SaaS) website security solutions that deliver the flexibility, visibility and manageability that organizations need to take control of website security and prevent website attacks. WhiteHat Sentinel was built from the ground up to assess the largest and most complex websites in the world on an ongoing basis, and today executes rigorous and ongoing security testing on thousands of the world's leading websites.

    The WhiteHat Security Support Plus is available for all WhiteHat Sentinel subscribers immediately. Support Plus Standard is included in all WhiteHat Sentinel subscriptions. Support Plus Silver and Gold are available for an additional upgrade fee. Contact the WhiteHat sales office at (408) 343-8300 for more information or email at [email protected]

    About WhiteHat Security, Inc. Headquartered in Santa Clara, California, WhiteHat Security is the leading provider of website risk management solutions that protect critical data, ensure compliance and narrow the window of risk. WhiteHat Sentinel, the company's flagship product family, is the most accurate, complete and cost-effective website vulnerability management solution available. It delivers the flexibility, simplicity and manageability that organizations need to take control of website security and prevent Web attacks. Furthermore, WhiteHat Sentinel enables automated mitigation of website vulnerabilities via integration with Web application firewalls. To learn more about WhiteHat Security, please visit our website at