CAMBRIDGE, U.K. -- nCipher plc (LSE: NCH), a global leader in protecting critical enterprise data, has integrated the Provisor User Management Suite with the BMC® Remedy® Action Request System to automate routine help desk tasks, improving service levels, freeing up valuable IT resources and cutting costs. Provisor ServiceManager for BMC Remedy Action Request System provides a self-service front-end to the help desk, intercepting user provisioning related issues that would otherwise be handled manually at the help desk.
Provisor ServiceManager integrates seamlessly with Remedy Action Request System to automate many of the most common help desk requests such as opening and closing accounts, resetting passwords and enforcing new permissions. Provisor handles common and therefore relatively time-consuming user provisioning requests automatically and in a fraction of the time previously required, while simultaneously remaining visible within Remedy's sophisticated audit and reporting system.
By greatly reducing the number of help desk tickets that need to be manually processed and simplifying the range of requests they receive, organizations can make significant cost savings. In addition, by allowing the help desk administrator to continue managing the entire back-end process within the familiar Remedy application this eliminates the need for the lengthy training.
This solution adds significant value by simplifying and automating some of the most common help desk requests while protecting existing investment in help desk infrastructure and staff training," says Richard Moulds, vice president of marketing at nCipher. "As user provisioning continues to become a core requirement to meet security and compliance mandates, we expect to see an increase in this type of peer relationship and tight integration between complementary management systems such as Provisor and Remedy Action Request System.