Nick Hayes is an analyst at Forrester. His research is dedicated to helping risk professionals and other business leaders understand and manage customer-facing risks in order to build more resilient brands. He has extensive knowledge of the security, privacy, archiving, and other compliance challenges of social media, as well as the technical controls used to address them. He also specializes in the tools that monitor and analyze social data to improve oversight and mitigation tactics of myriad reputational, third-party, security, and operational risks.
Nick advises Forrester's clients on a range of governance, risk, and compliance (GRC) topics, including corporate culture, training and awareness, and corporate social responsibility. He presents at leading industry and technology conferences, and he works with organizations of all sizes across all major industries.