A manufacturing firm that was having a hard time designing a process to produce a certain widget had a dastardly idea -- why not spy on a customer it knew produced a similar type of product by asking for a visit to that company's manufacturing floor to "inspect" equipment on customer premises. The manufacturing company sent two employees, one as lookout and the other as a photographing spy, to take pictures of the customer's manufacturing operation with a cell phone. The employees were successful in spite of security policies around that area that should have kept the spies from walking around without escort or carrying cameras.
"No matter how good your security is, it's only as good as how well it is enforced," Cappelli says.
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