Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Vulnerabilities / Threats

6/28/2010
05:07 PM
Dark Reading
Dark Reading
Products and Releases
50%
50%

Teleperformance Launches Fraud Risk Assessment Solution

Service to help identify and quantify the business impact of fraud risks within many phases of a call center agent's work

SALT LAKE CITY, June 28 /PRNewswire/ -- Teleperformance, the world's leading provider of outsourced CRM and contact center services, today announced the launch of its Teleperformance Fraud Risk Assessment Solution, a new service intended to help identify and quantify the business impact of fraud risks within many phases of a call center agent's work. It reviews processes, applications, daily monitoring and reporting activities to provide a comprehensive assessment of risks. The primary goal of the Fraud Risk Assessment is to identify detectable vulnerabilities so that they can be removed or to implement early detection indicators for vulnerabilities that cannot be removed.

Teleperformance leads the industry with world-class, award-winning security measures in contact center information defense. Teleperformance Fraud Risk Assessment relies on knowledge of fraud trends, common and known vulnerabilities among client applications, and some of the ways an agent could circumvent controls within an application or process.

The Fraud Risk Assessment Solution includes reviewing a client's past incidents of fraud prior to the program moving to Teleperformance, application vulnerabilities, environmental controls, recruiting, training goals, operation expectations and compliance and regulatory requirements. Benefits of the discovery can:

-- Reduce many fraud risks -- Provide early warning indicators when the risk cannot be eliminated -- Reduce the risk of fraud and data theft -- Protect a company's brand from a public data breach -- Build a security-conscious culture -- Reinforce customer trust and reduce churn -- Uncover gaps that may put intellectual property at risk -- Inform and improve internal compliance efforts -- Improve security and efficiency of data flows -- Reduce the risk of regulatory action, fines and lawsuits

Teleperformance's team of security professionals who conduct the Fraud Risk Assessments have extensive training and hold the following credentials:

-- CISSP Certified Information Systems Security Professional www.isc2.org -- CFA Certified Fraud Examiner www.acfe.com

"Preventing fraud today is more complicated than ever before," said Dominic Dato, executive chairman of Teleperformance USA. "Organized crime has become incredibly sophisticated, with multiple ways of penetrating the contact center, committing fraud and identity theft. The damage to a company's bottom line as well as brand can be staggering. The Teleperformance Fraud Risk Assessment is a critical first step to mitigating the monetary risk and protecting the brand."

"We're proud to be the leader in contact center security prevention and thrilled to be offering our Clients this superior new program," adds Brent Welch, CEO of Teleperformance USA. "Teleperformance Fraud Risk Assessment offers an unparalleled approach to fraud prevention, leveraging the world's best talent, technology and processes."

"The Fraud Risk Assessment is another example demonstrating Teleperformance's commitment to offer our clients a program that is typically significantly less at risk than before the Fraud Risk Assessment," said Bruce Wignall, Chief Information Security Officer Teleperformance Group.

The Teleperformance Fraud Risk Assessment is part of a four-phase security-enhancing program. Proceeding phases include intensive employee selection, thorough employee education, and program launch with anti-fraud controls.

About Teleperformance

Teleperformance (NYSE Euronext Paris: FR 0000051807), the world's leading provider of outsourced CRM and contact center services, has been serving companies around the world by developing and managing customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2009, the Teleperformance Group achieved euro 1.848 billion revenues (US$2.6 billion - average exchange rate at December 31, 2009: euro 1 = US$1.39). The Group operates about 83,000 computerized workstations, with more than 100,000 employees (Full-Time Equivalents) across 270 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. www.teleperformance.com.

CONTACT: Elizabeth Gordon 1-408-840-9883

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
COVID-19: Latest Security News & Commentary
Dark Reading Staff 5/28/2020
The Problem with Artificial Intelligence in Security
Dr. Leila Powell, Lead Security Data Scientist, Panaseer,  5/26/2020
10 iOS Security Tips to Lock Down Your iPhone
Kelly Sheridan, Staff Editor, Dark Reading,  5/22/2020
Register for Dark Reading Newsletters
White Papers
Video
Cartoon Contest
Current Issue
How Cybersecurity Incident Response Programs Work (and Why Some Don't)
This Tech Digest takes a look at the vital role cybersecurity incident response (IR) plays in managing cyber-risk within organizations. Download the Tech Digest today to find out how well-planned IR programs can detect intrusions, contain breaches, and help an organization restore normal operations.
Flash Poll
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2020-13693
PUBLISHED: 2020-05-29
An unauthenticated privilege-escalation issue exists in the bbPress plugin before 2.6.5 for WordPress when New User Registration is enabled.
CVE-2020-13173
PUBLISHED: 2020-05-28
Initialization of the pcoip_credential_provider in Teradici PCoIP Standard Agent for Windows and PCoIP Graphics Agent for Windows versions 19.11.1 and earlier creates an insecure named pipe, which allows an attacker to intercept sensitive information or possibly elevate privileges via pre-installing...
CVE-2019-6342
PUBLISHED: 2020-05-28
An access bypass vulnerability exists when the experimental Workspaces module in Drupal 8 core is enabled. This can be mitigated by disabling the Workspaces module. It does not affect any release other than Drupal 8.7.4.
CVE-2020-11082
PUBLISHED: 2020-05-28
In Kaminari before 1.2.1, there is a vulnerability that would allow an attacker to inject arbitrary code into pages with pagination links. This has been fixed in 1.2.1.
CVE-2020-5357
PUBLISHED: 2020-05-28
Dell Dock Firmware Update Utilities for Dell Client Consumer and Commercial docking stations contain an Arbitrary File Overwrite vulnerability. The vulnerability is limited to the Dell Dock Firmware Update Utilities during the time window while being executed by an administrator. During this time wi...