"We're listening to customers and they're telling us, 'Email is mission critical. Email security should be mission critical, too,'" said Eric Jensen, senior product marketing manager for Trend Micro. "With our new and improved Trend Micro Hosted Email Security, customers will receive 100 percent service uptime, 99 percent or better spam blocking and zero email-based viruses - or money back. In addition, we're including our #1 rated anti-malware technology to ensure that customers have the very best solution to stop malicious URLs embedded in their email."
No Maintenance Required by IT Staff
In today's challenging economic times, IT staff and end-user employees are working longer and harder than ever. This is driving businesses to look at new ways to find more time in the day for their employees.
"According to our email best practices benchmarking, adding in hosted email security will typically reduce the time that IT staff must spend on email security maintenance by up to 75 percent (or more in some cases) versus continuing with on-premise email security only," says messaging industry expert, Michael Osterman of Osterman Research.
"Trend Micro continues to solidify their hosted offerings within their content security product portfolio with this exciting new release. All hosted services are connected to the Trend Micro(TM) Smart Protection Network(TM) infrastructure to give maximum protection against threats on a real- time basis," says John Maddison, senior vice president, Software as a Service (SaaS) and general manager, xSP Business for Trend Micro.
Always-Up-To-The-Minute Security Powered by the Trend Micro Smart Protection Network Infrastructure
Trend Micro scans, filters and correlates more than 20 billion emails, Web sites and files every single day, and then leverages that data to rapidly identify and respond to emerging threats, and improve the existing response to known threats. The engine processing all this traffic across millions of customers, multiple products, and hosted and on-premise environments is the Smart Protection Network infrastructure.
As Trend Micro extends its business into hosted security, customers will benefit in real-time -- rather than having to wait for the next update -- as the Trend Micro Smart Protection Network engine improves its security response. Every new Trend Micro hosted security customer joins millions of other Trend Micro customers to help create better and better security to keep out the bad guys in real time.
What's new and different?
-- Purpose-built to be #1 for anti-spam and anti-malware
In independent benchmarking, West Coast Labs found that Trend Micro's previous version of hosted email security - InterScan(TM)Messaging Hosted Security (IMHS) - was the #1 top-rated email security solution when compared to other leading vendors. Trend Micro has included all the core engines that enabled IMHS to achieve that rating into Trend MicroHosted Email Security, and implemented additional technology to further improve and increase spam blocking efficacy.
In a second set of independent benchmarking for stopping malware, NSS Labs tested a number of well-known endpoint security vendors in a real-world environment. Trend Micro again came out at #1, stopping up to 15 percent more malicious URLs and malware than the next two largest security vendors, and Trend Micro Hosted Email Security now includes this industry-leading anti-malware technology to stop malicious URLs embedded in email.
-- Purpose-built for Mission Critical Quality of Service (QoS)
Trend Micro has made significant investments and proprietary revisions into its hosted security infrastructure and backend processes, which includes incurring a significant penalty with money due back to customers if Trend Micro does not meet service availability and uptime commitments. In addition, Trend Micro Hosted Email Security runs in data centers around the world that are certified to ensure mission critical quality of service and 100 percent data privacy.
Due to these investments and revisions, Trend Micro is now able to provide a new, significantly enhanced Service Level Agreement with the following provisions:
-- 100 percent uptime with penalties that are up to 3 times stronger than other vendors - NEW. -- 99 percent or better spam blocking - NEW. -- Zero email-based viruses. -- No more than three in one million emails incorrectly classified as spam - NEW. -- No more than one minute of email delivery delays - no matter where you are in the world - NEW. -- Support responsiveness within specified timeframes based on the severity of the incident.
Pricing and Availability
Customers can choose between Trend Micro(TM) Hosted Email Security (formerly IMHS Advanced), which includes the full SLA, as well as inbound filtering, outbound filtering, content filtering and spam blocking settings and rules; and Trend Micro(TM) Hosted Email Security - Inbound Filtering (formerly IMHS Standard), which includes SLA commitments for 100 percent uptime, zero email-based viruses, no more than one minute of email delivery latency and support response commitments, and only includes inbound filtering with default best practices spam blocking settings.
Existing IMHS Advanced customers will be automatically upgraded and migrated, at no cost, to Trend Micro Hosted Email Security. IMHS Standard customers - including those customers who purchased IMHS Standard as part of the Worry Free (TM) Business Security Advanced bundle - will be automatically upgraded and migrated at no charge to Trend Micro Hosted Email Security - Inbound Filtering.
Trend Micro Hosted Email Security starts at $40 per user. Trend Micro Hosted Email Security - Inbound Filtering starts at $32 per user.
Both Trend Micro Hosted Email Security and Trend Micro Hosted Email Security - Inbound Filtering will be available for purchase on April 1, 2010.
About Trend Micro:
Trend Micro Incorporated, a global leader in Internet content security, focuses on securing the exchange of digital information for businesses and consumers. A pioneer and industry vanguard, Trend Micro is advancing integrated threat management technology to protect operational continuity, personal information, and property from malware, spam, data leaks and the newest Web threats. Visit TrendWatch at www.trendmicro.com/go/trendwatch to learn more about the latest threats. Trend Micro's flexible solutions, available in multiple form factors, are supported 24/7 by threat intelligence experts around the globe. Many of these solutions are powered by the Trend Micro(TM) Smart Protection Network(TM) infrastructure, a next-generation cloud-client innovation that combines sophisticated cloud-based reputation technology, feedback loops, and the expertise of TrendLabs(SM) researchers to deliver real-time protection from emerging threats. A transnational company, with headquarters in Tokyo, Trend Micro's trusted security solutions are sold through its business partners worldwide. Please visit www.trendmicro.com.