With McDonald's restaurants serving millions of customers every day, the IBM solution will allow McDonald's to continue improving customer experience at the counter by increasing the speed, flexibility and security of service. McDonald's existing strong levels of security will be enhanced even further with anti-tamper and fraud detection software installed on hand held chip and pin devices to help protect customer card payments. The solution will also help McDonald's find smarter ways to run its day-to-day operations more efficiently by centralizing business processes onto one database enabling automated settlement and reporting. By installing these new processes, McDonald's is also empowering its franchisees, the independent businessmen and women who own and operate the majority of McDonald's restaurants, to view and query their own customer card data so any issues can be quickly resolved.
IBM will provide business and technology consulting services to integrate and maintain the payment solution which is being designed and built around the McDonald's point of sale terminal. Following the launch of the new solution, IBM will host and support McDonald's entire payment system in a secure UK data center. The solution will be based around IBM's StorePay and Sureswitch products to provide a complete payment service that extends from the hand held chip and pin device in the restaurant through to the back end processing on a pair of highly available IBM System p servers which are monitored and managed by IBM's UK Infrastructure Management Center.
"With payment options becoming more numerous, British consumers now expect a truly flexible, secure and efficient service," said Jonathan Glencross, Retail Client Executive, IBM UK&I. "The new IBM payment solution is an important part of McDonald's commitment to customer service, which makes it the world's most successful restaurant chain."
The deal was signed in June 2010 and is part of a multi-phase project spread over three years to continue transforming McDonald's payment systems.
For more information on IBM, visit www.ibm.com/uk
Lucy Chapman, IBM UK Communications D +44 (0) 20 7021 8911, M +44 (0) 7920 823 429 [email protected]
For more information on McDonald's visit: www.mcdonalds.co.uk
Steven Heywood, McDonald's UK Press Office 0208 700 7320 [email protected]