Rocela’s DBA Support Services provide organisations with a cost effective way of managing their Oracle databases, through three flexible service level options: Rocela Assist™, Rocela Manage™ and Rocela Host™. This allows Oracle-dependant businesses to scale their database consulting service, up or down without financial risk or penalty, to ensure they realise the cost saving and operational benefits of outsourcing their database services.
Rocela’s DBA Support Services consultants, each of whom has over ten years of Oracle experience, are equipped to wholly manage entire estates, or provide support to existing in-house database teams or IT departments. Rocela’s consultants ensure an organisation’s Oracle database integrity and availability is maintained while delivering the following benefits:
* Complete Flexibility – in terms of service options, at the contract outset and on an on-going basis * Reduced Risk – access to an experienced support team with a depth and breadth of Oracle knowledge as required * Increased Control – Rocela Assist™, Rocela Manage™ and Rocela Host™ options including contracted service levels, support availability and managerial scope in line with organisational business needs * Reduced Cost – a pricing model tailored to the individual needs of each organisation.
Martin Mutch, CEO at Rocela, comments: “Rocela’s Oracle DBA Support Services have been created in response to feedback from our customers and a growing demand for database services in the market. In the tough economic climate, outsourcing DBA can help large organisations realise significant financial and operational benefits. But more importantly it can also help time-pressured and resource-poor database teams and IT departments to ensure that the organisation’s Oracle database platforms remain fully operational, up-to-date and compliant.”
About Rocela’s DBA Support Services
Rocela Assist™ – flexible contract options give customers an agreed number of reactive support hours to use as needed throughout the contract period. Ideal for businesses that need support assistance, as the bank of hours can be used to cover staff absence or fill support team gaps. This option gives customers access to Rocela Advisor™, its online help desk applications and the option of 24/7 services.
Rocela Manage™ – ideal for longer term needs from six months and upwards. Rocela will manage and deliver all in-scope DBA services within the service level framework. This includes proactive DBA support, monitoring and managerial tasks to ensure database availability in line with service level agreements. Rocela’s Managed Services can reduce IT costs and its delivery model effectively integrates into multi-sourcing arrangements.
Rocela Host™ – the provision, support, management and maintenance of the hosted server environment combined with its Rocela Manage™ service. Contracted service levels include host availability while pricing models give cost effective flexibility at a strategic level.
Rocela Advisor™ – Rocela’s web-based portal is fully integrated with its ISO processes. Rocela Advisor™ gives customers direct access to all their system and support information, including dashboards and support call logs with individual call status.
For more information on Rocela DBA Support Services please visit www.rocela.com/professional-services/oracle-dba-support-services/
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Established in 2002, Rocela is the UK’s fastest growing independent Oracle consultancy. It is now a global leader in advisory consulting for licensing, cost management and compliance, helping private and public sector customers with complex Oracle environments get the best value out of their Oracle investment.
The company is headquartered in Edinburgh with offices in Knutsford and London. Rocela’s growth has been recognised by numerous industry awards such as the Deloitte Technology "Fast 500" EMEA 2007-2009, Investor In People 2008, UBS Fastest Growing Venture Backed Business in UK and The Ernst & Young Entrepreneur of the Year.