The explosion in use of consumer devices is causing businesses and government agencies to rethink the way they serve a new generation of increasingly mobile employees, customers and constituents. CIOs and enterprise IT departments are quickly being forced to adopt cost-effective ways to manage and support mobile end users while maintaining the security of sensitive, mission-critical corporate data and resources.
“The mobility revolution is changing the way work gets done, and how people connect with data and with each other, and it’s changing what people expect from product and service providers, their employers and their governments,” said Terry Hartmann, vice president, global security solutions, Unisys. “Organizations need to move quickly to respond to these new requirements or risk being left behind. Our new services are designed to help reduce the complexity of enterprise mobile access, security and support, and guide clients on how to take advantage of new opportunities to transform the user experience.”
Building on Unisys’ experience in providing end-user IT support as well as security and application modernization services, Unisys Mobility Solutions help organizations address those challenges. Unisys consultants work with clients to assess their employees’ and customers’ mobile interactions; build an overall mobility framework; modernize and develop mobile applications; develop consistent policies for mobile device usage; manage access to enterprise data and resources to provide real-time support for end users on the go; and help organizations plan for new growth opportunities.
The Unisys Mobility Solutions set includes the following services:
Mobility Assessment Services
Unisys consultants work with clients to assess how their employees and customers currently use mobile devices to interact with the enterprise and how the organization could adapt its business processes to better serve mobile workers and clients. Unisys assessment services include an overview of the current state of the infrastructure including mobile device management (MDM) processes; a gap analysis that outlines specific threats and opportunities for improvement: and a roadmap for closing the gaps and securely integrating mobile users into the enterprise.
Mobile Application Development Services
Drawing on long experience in secure, mission-critical applications, Unisys works with organizations to modernize and port their legacy applications to mobile devices, as well as create innovative new mobile applications. Key security features and application performance monitoring are designed into each mobile application, along with capabilities that allow applications to run on multiple devices and platforms.
Mobile User Authentication Services
According to the Unisys Security Index - a global survey of consumer security attitudes and concerns - people consistently view identity theft as the top threat to their security. To address these concerns, Unisys Mobile User Authentication Services help enterprises protect business-critical resources by authenticating users’ identities based on multiple factors such as passwords, location or biometrics which leverage inbuilt mobile device cameras and microphones. Based on these and other factors, mobile users can be granted or denied access to web portals, corporate applications or physical checkpoints. The organization can require different authentication methods for different people, depending on user roles, usage patterns and the type of transaction they are undertaking.
MyWork Services for Mobile
Unisys MyWork Services for Mobile are subscription-based managed services designed to help an IT service desk operation improve the productivity and uptime of mobile end users through a dedicated and complete mobile device help desk. MyWork Services for Mobile enables IT support teams to enforce policies for managing mobile devices, minimize risk and enhance security for end users, and track mobile assets and data. The Unisys service provides dedicated support for mobile users without the need for clients’ IT organizations to buy or install on-premise MDM software, and eliminates the challenge for IT organizations to stay current with training on the growing matrix of mobile operating system options and devices.
Comprising Unisys MyWork Services for Mobile are:
· Mobile Device Management. These services help organizations deploy and manage employee-owned and company-provided smartphones and tablets on enterprise networks. Through these services, Unisys helps clients create and implement corporate governance policies for mobile devices; create procedures for securing corporate data such as remote device tracking, device locking and data wiping; establish an enterprise application store to manage corporate mobile apps; deliver break/fix field support services; and provide a service desk that gives mobile end users a single point of contact to quickly resolve service issues including remote device support. The Unisys MDM offerings cover mobile platforms such as Apple iPhones and iPads, Google Android-based devices, Blackberrys and Windows Mobile devices.
· End-User Experience Monitoring. Using predictive analytics tools, this service monitors application, device and network performance to proactively look for issues that affect end-user productivity. IT support teams can then rapidly identify the root cause of an impending service event – such as slow application response due to a smartphone’s sudden switch from a 4G to a 3G network – and fix the issue or alert the end user before they even notice.
· Support for Intel® Anti-Theft Technology (Intel® AT). Mobile device loss and theft can cost even a single organization more than $6 million a year. To help clients safeguard business assets, Unisys is partnering with Intel to support laptops and Ultrabook™ devices that include Intel AT. An Intel AT-enabled laptop or device can be “bricked” (disabled) automatically or remotely with the help of Unisys service desk professionals when necessary and restored to its original state if the authorized user finds it again. This support complements Unisys’ extensive security solution offerings.
“Protecting computing assets and confidential data is a huge challenge for CIOs and CISOs,” said Anand Pashupathy, general manager of Intel’s Anti-Theft Technology business unit. ”Intel® Anti-Theft Technology’s device and data protection technology gives those executives peace of mind by addressing the challenge head-on. Intel is excited that Unisys, with its strength in enterprise IT services, is making support for Intel® Anti-Theft Technology capabilities part of Unisys Mobility Solutions.”
For more information about Unisys Mobility Solutions, please visit the Mobility Resource Center at www.unisys.com/mobilitysolutions.
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solve critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 22,500 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.