Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Analytics

6/29/2010
12:06 PM
Dark Reading
Dark Reading
Products and Releases
50%
50%

How To Know If Your IT Outsourcing Partner Is Right For Your Organization

Key 'insider secrets' that you can use as a benchmark

Farmington Hills, MI, June 29, 2010 –Organizations that have already gotten their feet wet outsourcing IT services are leaps ahead of competitors just putting a toe in the water. Outsourcing extends the reach of enterprise computing environments, changes the scope of available IT services, and empowers internal IT staff to focus on more strategic tasks. But how do you know whether the IT outsourcing partner you’ve tested the waters with is the one who can help you fully leverage outsourcing to work in your favor?

To help you assess your outsourcing partner, Logicalis, an international provider of integrated information and communications technology (ICT) solutions and services, has identified key “insider secrets” that you can use as a benchmark:

1. Make sure you’re expectations are met. 2. Ensure your services are delivered around best practices. 3. Survey your team. 4. Check your ROI.

“As evolved as technology outsourcing has become, getting the most for your outsourcing dollar really comes down to knowing that you have the right outsourcing partner, and the right service-level agreement to meet your business objectives, delivered at the right price,” says Mike Alley, Logicalis’ Director of Outsourcing. “If you don’t have these things, it’s time to change providers.” To help clients and prospective clients assess an outsourcing partner, Logicalis’ outsourcing specialists have provided this insider’s guide.

Insider Secrets for Assessing Your IT Outsourcing Partner

1. Make sure your expectations are met. Take a look at your current contract and compare your expectations with what is being delivered. Are the services really meeting the end results you were trying to achieve by outsourcing the service? Many find themselves dissatisfied with the service they are getting but choose to just live with it. When you find yourself in this position you need to meet with your provider and determine if it can adapt and deliver the service you really need. If not, find an IT outsourcing partner that can.

Find out what kinds of outsourcing services Logicalis offers its clients: http://www.us.logicalis.com/solutions-and-services/outsourcing-services.aspx .

2. Ensure your services are delivered around best practices. How do you compare the services being delivered against the services defined in your contract? High-quality outsourcing partners deliver their services through IT service management (ITSM) tools that connect agreed upon service-level agreements (SLAs) to actual service delivery. If you find that your current provider is not meeting its SLAs it is time to dig in and uncover the underlying problem. Processes and communication are the foundation for outsourcing success. If you feel this foundation is missing from your current provider it is time to reevaluate who is performing your services.

Find out what Logicalis’ clients think of its outsourcing capabilities: http://www.us.logicalis.com/our-customers/testimonials.aspx.

3. Survey your team. Your team often knows how well the relationship with your IT outsourcing partner is, or is not, working. Get them to provide honest, critical feedback to help determine whether you’re working with the right partner or whether you need a new one.

Learn more about Logicalis’ key IT outsourcing functions: http://www.us.logicalis.com/pdf/OS%20Overview%20Datasheet.pdf.

4. Check your ROI. One of the main reasons for using IT outsourcing in the first place is to reduce costs and get a clear return on your investment. Is your current IT outsourcing partner enabling your team to invest time in projects that provide clear value – and support revenue – for your organization? If not, you have another reason to reconsider the relationship.

If you determine that it’s time to move to a new outsourcing partner, don’t make this critical mistake: “Quite often, people sign an outsourcing contract and think, ‘Ok, I’m done.’ In reality, a service provider has to be managed just like employees do,” explains Logicalis’ Alley. “With outsourcing, you are going to get out of it what you put into it, so if you are not communicating with your provider, if you are not informing it about changes within your company’s business units, don’t expect it to be able to make recommendations to help you incorporate the change into your service.”

Logicalis technologists also say if you find that you need to make a partner change, be prepared to work with both your current partner and your new partner for a defined transition period. Of course, the length of time for a transition varies depending on the complexity of the tasks being outsourced, but expect between 30 and 60 days.

About Logicalis

Logicalis is an international provider of integrated information and communications technology (ICT) solutions and services founded on a superior breadth of knowledge and expertise in communications and collaboration; data center optimization; application development and integration; and outsourcing and managed services.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Why Vulnerable Code Is Shipped Knowingly
Chris Eng, Chief Research Officer, Veracode,  11/30/2020
Inside North Korea's Rapid Evolution to Cyber Superpower
Kelly Sheridan, Staff Editor, Dark Reading,  12/1/2020
Register for Dark Reading Newsletters
White Papers
Video
Cartoon Contest
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you today!
Flash Poll
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2020-29565
PUBLISHED: 2020-12-04
An issue was discovered in OpenStack Horizon before 15.3.2, 16.x before 16.2.1, 17.x and 18.x before 18.3.3, 18.4.x, and 18.5.x. There is a lack of validation of the "next" parameter, which would allow someone to supply a malicious URL in Horizon that can cause an automatic redirect to the...
CVE-2020-5675
PUBLISHED: 2020-12-04
Out-of-bounds read issue in GT21 model of GOT2000 series (GT2107-WTBD all versions, GT2107-WTSD all versions, GT2104-RTBD all versions, GT2104-PMBD all versions, and GT2103-PMBD all versions), GS21 model of GOT series (GS2110-WTBD all versions and GS2107-WTBD all versions), and Tension Controller LE...
CVE-2020-29562
PUBLISHED: 2020-12-04
The iconv function in the GNU C Library (aka glibc or libc6) 2.30 to 2.32, when converting UCS4 text containing an irreversible character, fails an assertion in the code path and aborts the program, potentially resulting in a denial of service.
CVE-2020-28916
PUBLISHED: 2020-12-04
hw/net/e1000e_core.c in QEMU 5.0.0 has an infinite loop via an RX descriptor with a NULL buffer address.
CVE-2020-29561
PUBLISHED: 2020-12-04
An issue was discovered in SonicBOOM riscv-boom 3.0.0. For LR, it does not avoid acquiring a reservation in the case where a load translates successfully but still generates an exception.