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Enhanced Help Desk Support and Password Synchronization for Office 365 Added to Thycotic Password Reset Server

Self-service password reset tool for end-users now offers increased flexibility and ease-of-use for organizations of all sizes

October 13, 2015 – Washington, D.C. – Thycotic, a provider of smart and effective password reset solutions for global organizations, today announced the availability of the latest version of Thycotic Password Reset Server, a self-service password reset tool designed for end-users. The latest version of the tool will feature customizable role-based access control, password synchronization support for Microsoft Office 365, as well as a new help desk support portal.

Password Reset Server makes it easier than ever for non-technical end-users within an organization to reset their Active Directory passwords directly from the login screen or via a web browser for remote staff. The solution is designed to greatly minimize calls to organizations’ help desks by enabling employees to reset their own forgotten passwords through a series of secure questions and images, or through SMS pin code verification.

“While our customers have been benefiting from the reduced help desk costs that are made possible by Password Reset Server for years, we continually strive to provide them with tools that deliver better flexibility for password resets that work best for their environment,” said Jonathan Cogley, founder and CEO of Thycotic. “Through the addition of password synchronization for Office 365 and additional application support on the horizon, administrators of IT help desks will experience greater efficiency, which means reducing costs and freeing up time to focus on other important IT tasks.”

New features in Thycotic Password Reset Server include:

·  Password Synchronization for Office 365: When end-users have disparate passwords across multiple applications and login identities, such as Active Directory and Office 365 applications, the burden of manually resetting passwords in each location can be tiresome and potentially stall productivity. Password Reset Server allows end-users to synchronize Active Directory and Office 365 accounts during a password reset, saving hours of time and provides a secure console for managing one password across all of their major accounts.

·  Help Desk Support: A major update to the Password Reset Server portal provides help desk staff direct login access to the solution for troubleshooting scenarios if end-users have forgotten their security questions and cannot reset the password themselves. The portal also provides additional flexibility for help desk users to perform password resets from remote locations via the Web application.

·  Active Directory Attribute Integration: This integration allows IT administrators to preload answers for users during the setup process taken from user attributes in Active Directory, speeding up time to deploy the tool and reducing the enrollment effort for each end-user.


About Thycotic

Thycotic, a global leader in next-generation IT security solutions, delivers indispensable, comprehensive Privileged Account Management (PAM) and password reset solutions to protect your "keys to the kingdom" from cyber-attacks and increase infrastructure productivity. Unlike any other security offering, Thycotic assures the protection of privileged accounts and provides seamless password resets for end-users while being the fastest to deploy, easiest to use, scalable enterprise-class solution offered at a competitive price. Trusted by more than 3,500 organizations worldwide, including Fortune 500 enterprises, Thycotic is simply your best value for PAM protection and password management. For more information, please visit www.thycotic.com.

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