Endpoint

11/30/2018
10:15 AM
50%
50%

39 Arrested in Tech Support Scam Crackdown: Microsoft

Law enforcement officials in India raided 16 call center locations that conned primarily American and Canadian victims.

Earlier this week, local law enforcement officials in India raided 16 call centers identified by Microsoft as engaging in tech support fraud, pretending to be affiliated with companies including Microsoft, Apple, Google, Dell, and HP. Thirty-nine have been arrested so far.

In a New York Times report, Ajay Pal, senior superintendent of police, said the scammers took money from thousands of primarily American and Canadian victims. Microsoft has received more than 7,000 victim reports from the 16 locations, which are spread over 15 countries.

Call center scammers usually prompt victims with a phone call or pop-up, warning of a computer problem and using scare tactics to get them to call tech support. Victims are manipulated into providing remote access for "further diagnosis" and typically charged a fee of $150 to $499 for unnecessary tech support, which also leaves their computers vulnerable to attacks.

This most recent raid happened six weeks after a successful operation by the Delhi Cyber Crime Cell, which raided 10 call centers, arrested 24 people, and obtained evidence including call scripts, live chats, voice call recordings, and customer records. The takedown successes in India reflect broader global effort to combat tech support fraud, Microsoft explains in a blog post.

The post, by Courtney Gregoire, assistant general counsel of Microsoft's Digital Crimes Unit, goes into detail about how analysis of cybercriminals' behavior is influencing products and services including Windows 10, Windows Defender, and the SmartScreen filter.

Gregoire points out that education is the best defense and advises readers to be wary of unsolicited phone calls or pop-ups. Microsoft will never proactively contact customers for PC or technical support, she says. All contact with the company must be initiated by users.

Read more details here.

 

 

 

Black Hat Europe returns to London Dec. 3-6, 2018, with hands-on technical Trainings, cutting-edge Briefings, Arsenal open-source tool demonstrations, top-tier security solutions and service providers in the Business Hall. Click for information on the conference and to register.

Dark Reading's Quick Hits delivers a brief synopsis and summary of the significance of breaking news events. For more information from the original source of the news item, please follow the link provided in this article. View Full Bio

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
CameronRobertson
50%
50%
CameronRobertson,
User Rank: Moderator
12/13/2018 | 10:14:08 PM
Scam game
Scammers have been doing this job for decades so they are getting better as we speak. Look at the percentage of victims who became vulnerable just over a phonecall. We need to be vigilant at all costs because only we have control over our own security. When money is concerned, always remember to withhold as much information as possible.
ThomasMaloney
50%
50%
ThomasMaloney,
User Rank: Apprentice
12/11/2018 | 11:27:57 PM
Recognization is key!
Honestly, I'm really not surprised at how many of these scam centres are popping up. It seems like every other day I'm getting a new type of phishing email or some other long lost aunt who wants to bequeath to me a few million dollars. The good thing about this deluge of fakes is that it's becoming easy to start recognizing the patterns of their trickery. I think people will be a lot more well informed as they see how easy it is for these people to try and scam you...
Mike Fowler
50%
50%
Mike Fowler,
User Rank: Author
12/3/2018 | 5:09:40 PM
Re: Good to see
I couldn't agree more Reisen.  They have been operating with (seeming) impunity for far too long.  I hope this is the first of many such operations.
REISEN1955
100%
0%
REISEN1955,
User Rank: Ninja
12/3/2018 | 1:49:02 PM
Good to see
I have received a few calls from a Tech warning me about my system - usually yell back and curse.  An associate of mine tries to upload ransomware to THEIR system and/or leave then on hold for 45 min.  GLAD these scum got arrested.  The AVAST scam is particularly bad. 
Russia Hacked Clinton's Computers Five Hours After Trump's Call
Robert Lemos, Technology Journalist/Data Researcher,  4/19/2019
Tips for the Aftermath of a Cyberattack
Kelly Sheridan, Staff Editor, Dark Reading,  4/17/2019
Register for Dark Reading Newsletters
White Papers
Video
Cartoon
Current Issue
5 Emerging Cyber Threats to Watch for in 2019
Online attackers are constantly developing new, innovative ways to break into the enterprise. This Dark Reading Tech Digest gives an in-depth look at five emerging attack trends and exploits your security team should look out for, along with helpful recommendations on how you can prevent your organization from falling victim.
Flash Poll
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2019-11378
PUBLISHED: 2019-04-20
An issue was discovered in ProjectSend r1053. upload-process-form.php allows finished_files[]=../ directory traversal. It is possible for users to read arbitrary files and (potentially) access the supporting database, delete arbitrary files, access user passwords, or run arbitrary code.
CVE-2019-11372
PUBLISHED: 2019-04-20
An out-of-bounds read in MediaInfoLib::File__Tags_Helper::Synched_Test in Tag/File__Tags.cpp in MediaInfoLib in MediaArea MediaInfo 18.12 leads to a crash.
CVE-2019-11373
PUBLISHED: 2019-04-20
An out-of-bounds read in File__Analyze::Get_L8 in File__Analyze_Buffer.cpp in MediaInfoLib in MediaArea MediaInfo 18.12 leads to a crash.
CVE-2019-11374
PUBLISHED: 2019-04-20
74CMS v5.0.1 has a CSRF vulnerability to add a new admin user via the index.php?m=Admin&c=admin&a=add URI.
CVE-2019-11375
PUBLISHED: 2019-04-20
Msvod v10 has a CSRF vulnerability to change user information via the admin/member/edit.html URI.