IT telecommuting traps to avoid.

Randy George, Director, IT Operations, Boston Red Sox

December 3, 2008

1 Min Read

There are several ways IT can destroy the productivity and happiness of hotel-hopping travelers. Learn from the real-world mistakes of others and avoid some of these pitfalls for your on-the-go employees.

Misconfigured backup client: While it's vital to have some sort of backup for staff who don't frequent the office, a misconfigured backup client can wreak havoc on the performance of off-site employees. Where possible, closely identify which file types will be backed up, as well as where they should be stored, and communicate that policy to staff.

Windows updates: The problem happens when your CEO checks into his hotel, powers on his laptop, and gets Windows XP SP3 forced down his throat. The orderly distribution of updates can be done in a more friendly way via Windows Server Update Services. Alternatively, group off-site workers into an Active Directory Organizational Unit that has a relaxed set of update policies.

Lack of a plan B: You'll eventually get a call from the most important person, at the worst possible time, telling you she can't connect to the network. Whether it's a VPN client issue, network connectivity, corrupted application--whatever it may be, have a backup plan. If a VPN client bombs, can you serve out a remote desktop? If a hotel's network is problematic, can the employee tether a smartphone to the laptop for Internet access? If Office gets corrupted, can you deliver an online version through Citrix or Microsoft Terminal Services? If you can plan ahead for disaster for your road warriors, you'll thank yourself later.

Photo by Getty Images

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About the Author(s)

Randy George

Director, IT Operations, Boston Red Sox

Randy George has covered a wide range of network infrastructure and information security topics in his 4 years as a regular InformationWeek and Network Computing contributor. He has 13 years of experience in enterprise IT, and has spent the last 8 years working as a senior-level systems analyst and network engineer in the professional sports industry. Randy holds various professional certifications from Microsoft, Cisco and Check Point, a BS in computer engineering from Wentworth Institute of Technology and an MBA from the University of Massachusetts Isenberg School of Management.

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