Sponsored By

Automatic Updates Deliver Malicious 3CX 'Upgrades' to Enterprises

In a SolarWinds-like attack, compromised, digitally signed versions of 3CX DesktopApp are landing on user systems via the vendor's update mechanism.

6 Min Read
Laptop computer displaying logo of 3CX, an international VoIP IPBX software developer
Source: monticello via Shutterstock

Security researchers are sounding the alarm on what may well be another major SolarWinds or Kaseya-like supply chain attack, this time involving Windows and Mac versions of a widely used video conferencing, PBX, and business communication app from 3CX.

On March 30, multiple security vendors said they had observed legitimate, digitally signed versions of the 3CX DesktopApp bundled with malicious installers landing on user desktops via the company's official automatic update process, as well as via manual updates. The end result is a data-stealing malware being implanted as part of a likely cyber-espionage effort by an advanced persistent threat (APT) actor.

The potential impact of the new threat could be huge. 3CX claims some 600,000 installations worldwide with over 12 million daily users. Among its numerous big-name customers are companies like American Express, Avis, Coca Cola, Honda, McDonald's, Pepsi, and Toyota.

CrowdStrike assessed that the threat actor behind the campaign is Labyrinth Chollima, a group that many researchers believe is linked with the cyber-warfare unit of North Korea's intelligence agency, the Reconnaissance General Bureau (RGB). Labyrinth Chollima is one of four groups that CrowdStrike has assessed are part of North Korea's larger Lazarus Group.

The threat is still very much an active one. "Currently, the very latest installers and updates available on the public 3CX website are still the compromised and backdoored applications that are noted as known bad by numerous security firms," says John Hammond, senior security researcher at Huntress.

Enterprise App Trojanized With Malicious Installers

The weaponized app arrives on a host system when the 3CX Desktop Application automatically updates, or when a user grabs the latest version proactively. Once pushed to a system, the signed 3CX DesktopApp executes a malicious installer, which then beacons out to an attacker-controlled server, pulls down a second-stage, information-stealing malware from there, and installs it on the user's computer. CrowdStrike, one of the first to report on the threat on March 29, said in a few instances it had also observed malicious hands-on-keyboard activity on systems with the Trojanized 3CX app.

In a message early on March 30, 3CX CEO Nick Galea urged users to immediately uninstall the app, adding that Microsoft Windows Defender would do that automatically for users running the software. Galea urged customers that want the app's functionality to use the Web client version of the technology while the company works on delivering an update.

A security alert from 3CX CISO Pierre Jourdan identified the affected apps as Electron Windows App, shipped in Update 7, version numbers 18.12.407 & 18.12.416 and Electron Mac App version numbers 18.11.1213, 18.12.402, 18.12.407, & 18.12.416. "The issue appears to be one of the bundled libraries that we compiled into the Windows Electron App via GIT," Jourdan said.

Attackers Likely Breached 3CX's Production Environment

Neither Jourdan nor Galea's messages gave any indication of how the attacker managed to gain the access they needed to trojanize a signed 3CXDekstopApp.exe binary. But at least two security vendors that have analyzed the threat say it could have only happened if the attackers were in 3CX's development or build environment — in the same manner that SolarWinds was compromised.

"Although only 3CX has the complete picture of what happened, so far, from the forensics, we assess with high confidence that the threat actor had access to the production pipeline of 3CX," says Lotem Finkelstein, director of threat intelligence & research at Check Point Software. "The files are signed with 3CX certificates, the same as used for the previous benign versions. The code is built in a way that it keeps working as it normally should but also adds some malware."

Finkelstein says Check Point's investigation confirms that the Trojanized version of the 3CX DesktopApp is being delivered through either manual download or regular updates from the official system.

Dick O'Brien, principal intelligent analyst at Symantec Threat Hunter team, says the threat actor does not appear to have touched the main executable itself. Instead, the APT compromised two dynamic link libraries (DLLs) that were delivered along with the executable in the installer. 

"One DLL was replaced with a completely different file with the same name," O'Brien says. "The second was a Trojanized version of the legitimate DLL [with] the attackers essentially appending it with additional encrypted data." The attackers have used a technique, known as DLL sideloading, to trick the legitimate 3CX binary to load and execute the malicious DLL, he says.

O'Brien agrees that the attacker would have needed access to 3CX's production environment to pull off the hack. "How they did that remains unknown. But once they had access to the build environment, all they had to do was drop two DLLs into the build directory."

Potentially Broad Impact

Researchers at Huntress tracking the threat said they had so far sent out a total of 2,595 incident reports to customers warning them of hosts running susceptible versions of the 3CX desktop application. In these instances, the software matched the hash or identifier for one of the known bad applications. 

"The final stage of the attack chain as we know it is reaching out to the command-and-control servers, however, this appears to be on a set timer after seven days," says Huntress' Hammond. A Shodan search that Huntress conducted showed 242,519 publicly exposed 3CX systems, though the issue's impact is broader than just that set of targets.

"The updates received by the signed 3CX Desktop Application are coming from the legitimate 3CX update source, so at first blush, this looks normal," he adds. "Many end users did not expect the original and valid 3CX application to suddenly be setting off alarm bells from their antivirus or security products, and in the early timeline where there was not much information uncovered, and there was some confusion over whether the activity was malicious or not, he says.

Shades of SolarWinds & Kaseya

Hammond compares this incident to the breaches at SolarWinds and at Kaseya. 

With SolarWinds, attackers — likely linked with Russia's Foreign Intelligence Service — broke into the company's build environment and inserted a few lines of malicious code into updates for its Orion network management software. Some 18,000 customers received the updates, but the threat actor was really targeting only a small handful of them for subsequent compromise. 

The attack on Kaseya's VSA remote management technology resulted in more than 1,000 downstream customers of its managed service provider customers being impacted and subsequently targeted for ransomware delivery. The two attacks are examples of a growing trend of threat actors targeting trusted software providers and entities in the software supply chain to reach a broad set of victims. Concerns over the threat prompted President Biden to issue an executive order in May 2021 that contained specific requirements for bolstering supply chain security.

About the Author(s)

Jai Vijayan, Contributing Writer

Jai Vijayan is a seasoned technology reporter with over 20 years of experience in IT trade journalism. He was most recently a Senior Editor at Computerworld, where he covered information security and data privacy issues for the publication. Over the course of his 20-year career at Computerworld, Jai also covered a variety of other technology topics, including big data, Hadoop, Internet of Things, e-voting, and data analytics. Prior to Computerworld, Jai covered technology issues for The Economic Times in Bangalore, India. Jai has a Master's degree in Statistics and lives in Naperville, Ill.

Keep up with the latest cybersecurity threats, newly discovered vulnerabilities, data breach information, and emerging trends. Delivered daily or weekly right to your email inbox.

You May Also Like


More Insights