Symantec Announces New Cloud Capabilities As Part Of MSP Strategy

Includes a new console designed to simplify the management and monitoring of security and backup solutions

July 11, 2012

7 Min Read


MOUNTAIN VIEW, Calif. – July 10, 2012 – As part of its ongoing commitment to Managed Service Providers (MSPs), Symantec Corp. (Nasdaq: SYMC) today announced several new cloud capabilities, including the availability of the Symantec Partner Management Console. The Partner Management Console is a tool designed to simplify the management and monitoring of Symantec Endpoint and Symantec Backup through a single web-based portal.

Late last year, Symantec announced its MSP strategy to enable service providers to differentiate their services, maximize opportunities and accelerate profitability in an increasingly competitive market. Delivering on this promise, Symantec has released the new console which provides features and functionality for MSPs making it easier and more cost effective to deliver and manage security and backup solutions as managed services. Additionally, new integrations with Kaseya, LabTech Software and Level Platforms, extend Symantec’s long-standing relationships with these leading remote monitoring and management (RMM) platform providers,

Click to Tweet: Symantec delivers on its MSP strategy with new capabilities:

Partner Management Console for Managed Service Providers

The Symantec Partner Management Console for services allows partners to easily monitor and manage their customers using Symantec Backup and Symantec Endpoint through a single console hosted in the cloud by Symantec. The console enables fast customer set-up, easy provisioning of customer accounts, conversion of trials and management of subscriptions to reduce administrative overhead, drive growth and accelerate profitability. The console also enables partners to provide customized and branded usage, status and security reports, reducing the costs of managing multiple customers and services while demonstrating increased value to end users.

New Integrations with Leading RMM Platforms

For established MSPs, Symantec has added new integrations with several market-leading RMM platform providers. The Symantec Backup Exec 2012 Management Plug-in 1.1 for Kaseya enables partners to leverage the combined data and application protection capabilities of Symantec’s Backup Exec with the management and remote monitoring capabilities of the Kaseya management solution. The plug-in lets Kaseya users monitor and manage Symantec Backup Exec servers in the customer environments remotely from within the Kaseya Virtual System Administrator™ (VSA) console. With this plug-in, Kaseya MSPs can ensure all systems are functioning properly and within compliance standards and take proactive action when needed without incurring the costs associated with visiting a customer site.

In May, Symantec announced the availability of the Symantec Endpoint Protection Management Plug-in 1.5 for Kaseya, which positions MSPs to be more profitable and efficient by keeping endpoints updated, being proactive in responding to and fixing issues, and monitoring their customers' environments from a single console. Both Kaseya plug-ins are available at no cost to Symantec registered partners on Symantec PartnerNet.

Symantec is also extending its MSP reach through integrations with Level Platforms and Lab Tech Software. Symantec and Level Platforms today announced their second advanced integration with the release of the Symantec Endpoint Protection Service Module (Symantec Backup Exec has had integrated RMM support with Level Platforms for more than a year). From a single dashboard, MSPs can access up-to-date information on the health of all their customers’ endpoint protection deployments providing more efficient service for monitoring, managing and troubleshooting their endpoint protection infrastructure on the Level Platforms RMM platform.

Lab Tech Software today announced Symantec’s partnership in LabTech’s Technology Alliance Partner Program (TAPP). Through Symantec’s participation, existing and future Symantec customers will be able to leverage the LabTech Software RMM platform to deploy, set up, manage and monitor back up and endpoint security across multiple domains, customers and offices from a single console and location.

ExSP Licensing Program for .Cloud Services

Another significant benefit to MPSs is the availability of Symantec Endpoint and Symantec Backup through the ExSP licensing program, a pay-as-you-go model which offers partners greater flexibility to buy Symantec software in a monthly subscription-based model and rewards service partners for their growth by reducing licensing costs as their volume of business increases. The Symantec ExSP Licensing Program is open to qualified service provider partners enrolled in Symantec’s Partner Program and requires no upfront licensing or support costs. Symantec Backup Exec 2012 and Symantec Endpoint Protection Small Business Edition (SBE) are also supported through this program.

Partners enrolled in Symantec's SMB Specialization program now have access to partner-only support, providing them quicker access to more qualified technical support professionals and enabling them to manage costs and maximize profits. Symantec's SMB Specialization provides opportunities for SMB partners that display knowledge and experience in a solution area or market to drive predictable, profitable growth.

Pricing and Availability

Partners interested in the free Partner Management Console, available in English, are encouraged to check with their distribution partner to ensure availability of Symantec Endpoint and Symantec Backup in their region.

ExSP licensing for Symantec Endpoint Protection SBE and Symantec Endpoint ranges from $1.11 to $1.35 per user per month. Backup Exec 2012 ranges from $31.44 to 36.66 per server per month and Backup costs $ 3.20 per 10 GB per month.

Symantec offers several programs that provide financial incentives, technical support, sales and technical enablement, along with demand generation and marketing tools. More information about how Symantec is helping partners be successful positioning and selling SMB solutions can be found here.


“As many of Symantec’s partners transition their businesses to a managed service provider model, Symantec’s commitment to MSPs delivers more opportunities to drive greater profitability and efficiency, and an improved customer experience for all types of service providers.”

-- Stephen Banbury, vice president, channel and alliance marketing, SMB and .cloud, Symantec

“The combination of the Kaseya IT Systems Management framework and Symantec’s Backup Exec solution represents a key opportunity for IT professionals. The Symantec plug-in module for Kaseya is another example of the growing demand for seamless centralized systems management and further adds to Kaseya's ecosystem. The Symantec Backup Exec plug-in extends the overall functionally of the Kaseya system for centrally managed backup and recovery from within a single pane of glass."

-- Jim Alves, EVP OEM & Strategic Initiatives, Kaseya

“Working with Symantec, a leader in backup and security solutions, we can differentiate our services, maximize opportunities in the market and drive profitability better than ever before. Symantec listens to the needs of the MSP market and continuously delivers solutions to meet those needs. With our latest integration, we are positioned to offer market leading protection to our partners backed by the trust that Symantec is known for.”

-- Matt Nachtrab, CEO, LabTech Software

“MSPs face a daily stream of information about their client’s IT infrastructure that they need to prioritize and react to in real time. We designed our Service Module architecture to ensure that vital information from critical tools, such as Symantec Endpoint Protection, is presented to the MSP within their regular workflow in Managed Workplace. Compared to competing approaches, our collaboratively designed Symantec Endpoint Protection Service Module delivers a fully integrated solution with complete alerting capabilities, customizable reporting, simple installation and integrated workflows.”

-- Gordon Rielly, CTO of Level Platforms.


· Symantec Small & Medium Business Information Center

· Symantec’s Confident SMB Blog

· Symantec Partner Program

· Symantec Solutions for MSPs

Symantec SMB Solutions

· ExSP Licensing Program

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About Symantec

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