Trend Micro Offers Free Tech-Support Day For First 1,000 Consumers

Consumer Premium Services include 24/7 live support, assistance by remote support, and preventative and remedial services

June 2, 2010

5 Min Read


CUPERTINO, Calif., June 1 /PRNewswire/ --Consumers looking for a single point of contact to answer all their security or computer-related problems can look to Trend Micro(TM) Consumer Premium Services that include 24 x 7 live support,assistance by remote support, preventative and remedial services - all of which are designed to accelerate the resolution process and reduce the time and effort the customer has to spend on a problem.

In addition, Trend Micro is offering one day for consumers to register online for a free day of tech support. On June 15, the first 1000 users will register at to receive their promotional code that entitles them to a free support session which will be valid until September 15. The services included in "Free Tech-Support Day" are:

-- PC diagnostic scan that determines PC performance. -- Test PC-vulnerability to security threats. -- A walk thru PC health-scan checklist by Trend Micro security experts to recommend actions and services that will make a computer more efficient and secure. -- Check Internet security, email security, and firewall features of a computer. -- Fine-tune your anti-virus and anti-spyware software settings (for Trend Micro(TM) Internet Security only).

"Our customers, have very busy schedules, and want to easily install their Internet security, have confidence it's protecting them, and then get on with their lives. Nobody likes dealing with computer issues or spending hours on the phone with tech support," said Tobias Lee, vice president of consumer and small business marketing, Trend Micro. "With our Consumer Premium Services offering, we're making it possible for customers to get easy-to-install and proven security, along with a guarantee that we'll be there for them 24 hours a day if they have questions or concerns. We're also pleased to offer a free day of tech-support so our customers can try out the services we offer, risk-free."

Trend Micro's consumer focus: Delivering online freedom and peace-of-mind

A customer's service needs are top priorities for Trend Micro. The company has various levels of customer support services, each designed to address the most important service requirements of customers as quickly and conveniently as possible.

Trend Micro home users that are active subscribers automatically receive Basic Support, which allows them to access an online self-service portal for answers to frequently-asked questions and helpful guides on how to use Trend Micro software. Trend Micro provides customer service and technical support to fully licensed subscribers through email, chat and phone to get their product up and running.

The Premium Services builds upon the standard service plan and includes added PC services such as PC tune-up, data back-up and Internet and email set-up. Premium Services include:

-- Virus and spyware removal -- Data backup and file management -- PC tune-up -- PC security health checks -- Internet and email setup

Since its inception a year ago, thousands of Trend Micro customers have chosen to add Premium Services. Here's what some of them are saying:

-- Thank you so much for all the help, I received better service remotely, than I would have had I brought my system in for service. Thank you again. Deborah M. -- The representative (who took care of my computer virus) was very helpful. He was very thorough and patient. Excellent customer service is very rare, nowadays. Thanks again for your support. Much appreciated. Ronald B. -- Your representative assisted me in a timely professional manner and helped me through the process. I am 70 years of age and it is taking me sometime to fully learn about a computer--through your rep, I was able to receive a valuable lesson--THANKS again. Herman C. -- The Trend Micro support team overall performed an excellent job did everything in their power to correct the issue. The remote control support took over and resolved the problem. My computer is back in operation and I am very pleased. As always, I will refer others to purchase Trend Micro. Linda D. -- Thank you very much for the quick and professional response in solving my problem. It was the best I have received from any company. Again, thanks for the help. Richard B.

Pricing & Availability for North America

This promotion is available only to customers in North America. Customers can purchase Trend Micro Consumer Premium Services a la carte, depending on their computer needs. The Premium Service Plan bundled with Trend Micro Internet Security Pro and Trend Micro Internet Security Standard includes 24x7 support, remote control access virus and spyware removal service, and PC security health check service.

Trend Micro Internet Security Pro + Premium Service Plan is $99.99 and Trend Micro Internet Security Standard + Premium Service Plan is $79.95.

To register for the promotion please visit on June 15. To purchase:

About Trend Micro:

Trend Micro Incorporated, a global leader in Internet content security, focuses on securing the exchange of digital information for businesses and consumers. A pioneer and industry vanguard, Trend Micro is advancing integrated threat management technology to protect operational continuity, personal information, and property from malware, spam, data leaks and the newest Web threats. Visit TrendWatch at to learn more about the latest threats. Trend Micro's flexible solutions, available in multiple form factors, are supported 24/7 by threat intelligence experts around the globe. Many of these solutions are powered by the Trend Micro(TM) Smart Protection Network(TM) infrastructure, a next-generation cloud-client innovation that combines sophisticated cloud-based reputation technology, feedback loops, and the expertise of TrendLabs(SM) researchers to deliver real-time protection from emerging threats. A transnational company, with headquarters in Tokyo, Trend Micro's trusted security solutions are sold through its business partners worldwide. Please visit

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