The Hartford Loses Tapes With Data on 237,000 People

Backup tapes have been missing since September 27 and include data from customers, employees, and others

The Hartford Financial Services Group has lost three backup tapes containing the personal information of some 237,000 customers, employees, and those with insurance claims related to Hartford.

The company discovered that the tapes were missing on September 27, and has since contacted the affected individuals by letter, as well as the offices of state attorneys general around the country. A Hartford spokesperson says there’s no evidence thus far that the tapes were stolen, or that the personal data was accessed or abused.

Those affected include Hartford’s personal insurance, automobile insurance, and homeowner’s insurance holders, as well as other customers and people “affiliated with The Hartford,” the spokesperson said.

The data breach was discovered after the tapes were found missing from their container. “We were unable to determine how they were misplaced,” the spokesperson said. These are tapes that would normally be sent to and stored at a secure, off-site third-party facility, and the spokesperson did not know if the tapes were lost in transit.

Hartford is offering individuals whose data is at risk to enroll in free identity theft protection service for one year, including credit monitoring, credit reports, and $20,000 in identity theft insurance. The company will also reimburse any credit breach costs, the spokesperson said.

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About the Author(s)

Kelly Jackson Higgins, Editor-in-Chief, Dark Reading

Kelly Jackson Higgins is the Editor-in-Chief of Dark Reading. She is an award-winning veteran technology and business journalist with more than two decades of experience in reporting and editing for various publications, including Network Computing, Secure Enterprise Magazine, Virginia Business magazine, and other major media properties. Jackson Higgins was recently selected as one of the Top 10 Cybersecurity Journalists in the US, and named as one of Folio's 2019 Top Women in Media. She began her career as a sports writer in the Washington, DC metropolitan area, and earned her BA at William & Mary. Follow her on Twitter @kjhiggins.

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