From Pagers To Text Messages: Healthcare's Next Security Challenge

Survey of hospital IT professionals shows texting to replace paging in next three years

Dark Reading Staff, Dark Reading

September 25, 2012

2 Min Read

Paging all doctors: You'll be checking text messages rather than your pages within the next three years, a new study finds.

More than 70 percent of IT decision-makers in hospitals in North America say they expect secure text messaging to replace paging in the next three years, as smartphones become more of a tool in the hospital environment. Close to half of the respondents say they expect texting to be used for communicating with patients in the next 12 months, and 65 percent say that will be the case within three years.

"Our 2012 survey indicates that most hospital IT leaders believe text messaging has tremendous potential to impact patient care, extending well beyond care team communications," says Ed Gaudet, chief marketing officer at Imprivata. "Smartphones have the ability to transform healthcare by driving efficiencies in an industry that is undergoing dramatic change in automation. Our research shows that secure text messaging represents a viable option today for meeting the unique healthcare communication needs and enabling more efficient ways to collaborate between physicians, nurses, and patients."

But with the convenience comes potential security trade-offs. More than 95 percent of the hospital IT pros say they are worried about HIPAA compliance and messaging patient information, with 63.9 percent saying they are "very concerned" and 31.5 percent "somewhat concerned."

More than 70 percent say they already have policies that prohibit patient health information from being transmitted via text.

HIPAA has many hospitals already considering secure text-messaging options. Nearly 42 percent say compliance with HIPAA is the top reason for this, and 30.3 percent say secure messaging initiatives to replace paging is mainly for boosting communications among their healthcare workers.

Only about 20 percent of the 114 hospital IT decision-makers surveyed say they are currently using secure text messaging. Interestingly, physicians for the most part are not requesting it: Nearly 65 percent say their doctors aren't asking for this feature. Less than 24 percent say their nurses are asking for secure texting.

A copy of the full "2012 Text Messaging in Healthcare Survey" report is available here for download (PDF).

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Dark Reading Staff

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