Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Careers & People

Stop Blaming Users. Make Security User-Friendly.

50%
50%

Jelle Niemantsverdriet of Deloitte visits the Dark Reading News Desk at Black Hat to explain how security can be improved if security tools, error messages, and help desk calls educate users and 'put a smile on someone's face.'

Comment  | 
Print  | 
Comments
Oldest First  |  Newest First  |  Threaded View
bboink1
100%
0%
bboink1,
User Rank: Strategist
9/15/2016 | 10:09:50 AM
Users Still need the Blame
Users are the weakest link.  When the security measures are in place and the user still does the wrong thing because there are no consequences adapting the security to them is a futile effort.  The only fix to that is to hold the users accountable.  Case in point, trying to make cars that keep you in your lane or stop for you is needed because people are not paying attention.  How about when they cause an accident due to texting and driving they get rewarded with license revocation.

As far as taking the empathy approach with the user, it is difficult to build security around the "I am going to do what I am going to do regardless of what I am supposed to do" attitude. No matter how friendly you make the security if it inhibits the user from doing what they want they will ignore and find a way around.

Designing better error messages for the users is a good idea.  It is possible if the error message was informative it would help the tech that has to work on it.  .That being said most of the users do not read the error message so that would not help a user.  Just as they do not read the popup that downloads the cropto-ware on their system.  An example of this is when the help desk gets the call of "It just stopped working," and "I didn't do anything."  Of course the answer of "ummm....I don't know" when asked "What did the error message say?"  Users just click without reading.

The point of rewarding them for doing what they are supposed to do is like giving them a trophy for showing up.  Then they will expect a trophy all of the time and the value of the "incentive" will diminish.  This is what created the situation that we are in with the users not caring now.

I do agree that security must be made to be a bit more user friendly.  I also believe that the users will adapt in a downward direction to put us back in the same situation.  I think accountability is the direction that will produce a bigger bang for the buck.
Zero-Factor Authentication: Owning Our Data
Nick Selby, Chief Security Officer at Paxos Trust Company,  2/19/2020
44% of Security Threats Start in the Cloud
Kelly Sheridan, Staff Editor, Dark Reading,  2/19/2020
Firms Improve Threat Detection but Face Increasingly Disruptive Attacks
Robert Lemos, Contributing Writer,  2/20/2020
Register for Dark Reading Newsletters
White Papers
Video
Cartoon
Current Issue
6 Emerging Cyber Threats That Enterprises Face in 2020
This Tech Digest gives an in-depth look at six emerging cyber threats that enterprises could face in 2020. Download your copy today!
Flash Poll
How Enterprises Are Developing and Maintaining Secure Applications
How Enterprises Are Developing and Maintaining Secure Applications
The concept of application security is well known, but application security testing and remediation processes remain unbalanced. Most organizations are confident in their approach to AppSec, although others seem to have no approach at all. Read this report to find out more.
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2020-8860
PUBLISHED: 2020-02-22
This vulnerability allows remote attackers to execute arbitrary code on affected installations of Samsung Galaxy S10 Firmware G973FXXS3ASJA, O(8.x), P(9.0), Q(10.0) devices with Exynos chipsets. User interaction is required to exploit this vulnerability in that the target must answer a phone call. ...
CVE-2020-8861
PUBLISHED: 2020-02-22
This vulnerability allows network-adjacent attackers to bypass authentication on affected installations of D-Link DAP-1330 1.10B01 BETA Wi-Fi range extenders. Authentication is not required to exploit this vulnerability. The specific flaw exists within the handling of HNAP login requests. The issue...
CVE-2020-8862
PUBLISHED: 2020-02-22
This vulnerability allows network-adjacent attackers to bypass authentication on affected installations of D-Link DAP-2610 Firmware v2.01RC067 routers. Authentication is not required to exploit this vulnerability. The specific flaw exists within the handling of passwords. The issue results from the...
CVE-2020-9330
PUBLISHED: 2020-02-21
Certain Xerox WorkCentre printers before 073.xxx.000.02300 do not require the user to reenter or validate LDAP bind credentials when changing the LDAP connector IP address. A malicious actor who gains access to affected devices (e.g., by using default credentials) can change the LDAP connection IP a...
CVE-2020-9327
PUBLISHED: 2020-02-21
In SQLite 3.31.1, isAuxiliaryVtabOperator allows attackers to trigger a NULL pointer dereference and segmentation fault because of generated column optimizations.