Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Careers & People

Stop Blaming Users. Make Security User-Friendly.

50%
50%

Jelle Niemantsverdriet of Deloitte visits the Dark Reading News Desk at Black Hat to explain how security can be improved if security tools, error messages, and help desk calls educate users and 'put a smile on someone's face.'

Comment  | 
Print  | 
Comments
Newest First  |  Oldest First  |  Threaded View
bboink1
100%
0%
bboink1,
User Rank: Strategist
9/15/2016 | 10:09:50 AM
Users Still need the Blame
Users are the weakest link.  When the security measures are in place and the user still does the wrong thing because there are no consequences adapting the security to them is a futile effort.  The only fix to that is to hold the users accountable.  Case in point, trying to make cars that keep you in your lane or stop for you is needed because people are not paying attention.  How about when they cause an accident due to texting and driving they get rewarded with license revocation.

As far as taking the empathy approach with the user, it is difficult to build security around the "I am going to do what I am going to do regardless of what I am supposed to do" attitude. No matter how friendly you make the security if it inhibits the user from doing what they want they will ignore and find a way around.

Designing better error messages for the users is a good idea.  It is possible if the error message was informative it would help the tech that has to work on it.  .That being said most of the users do not read the error message so that would not help a user.  Just as they do not read the popup that downloads the cropto-ware on their system.  An example of this is when the help desk gets the call of "It just stopped working," and "I didn't do anything."  Of course the answer of "ummm....I don't know" when asked "What did the error message say?"  Users just click without reading.

The point of rewarding them for doing what they are supposed to do is like giving them a trophy for showing up.  Then they will expect a trophy all of the time and the value of the "incentive" will diminish.  This is what created the situation that we are in with the users not caring now.

I do agree that security must be made to be a bit more user friendly.  I also believe that the users will adapt in a downward direction to put us back in the same situation.  I think accountability is the direction that will produce a bigger bang for the buck.
Exploits Released for As-Yet Unpatched Critical Citrix Flaw
Jai Vijayan, Contributing Writer,  1/13/2020
Microsoft to Officially End Support for Windows 7, Server 2008
Kelly Sheridan, Staff Editor, Dark Reading,  1/13/2020
Active Directory Needs an Update: Here's Why
Raz Rafaeli, CEO and Co-Founder at Secret Double Octopus,  1/16/2020
Register for Dark Reading Newsletters
White Papers
Video
Cartoon Contest
Write a Caption, Win a Starbucks Card! Click Here
Latest Comment: This comment is waiting for review by our moderators.
Current Issue
The Year in Security: 2019
This Tech Digest provides a wrap up and overview of the year's top cybersecurity news stories. It was a year of new twists on old threats, with fears of another WannaCry-type worm and of a possible botnet army of Wi-Fi routers. But 2019 also underscored the risk of firmware and trusted security tools harboring dangerous holes that cybercriminals and nation-state hackers could readily abuse. Read more.
Flash Poll
[Just Released] How Enterprises are Attacking the Cybersecurity Problem
[Just Released] How Enterprises are Attacking the Cybersecurity Problem
Organizations have invested in a sweeping array of security technologies to address challenges associated with the growing number of cybersecurity attacks. However, the complexity involved in managing these technologies is emerging as a major problem. Read this report to find out what your peers biggest security challenges are and the technologies they are using to address them.
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2019-15625
PUBLISHED: 2020-01-18
A memory usage vulnerability exists in Trend Micro Password Manager 3.8 that could allow an attacker with access and permissions to the victim's memory processes to extract sensitive information.
CVE-2019-19696
PUBLISHED: 2020-01-18
A RootCA vulnerability found in Trend Micro Password Manager for Windows and macOS exists where the localhost.key of RootCA.crt might be improperly accessed by an unauthorized party and could be used to create malicious self-signed SSL certificates, allowing an attacker to misdirect a user to phishi...
CVE-2019-19697
PUBLISHED: 2020-01-18
An arbitrary code execution vulnerability exists in the Trend Micro Security 2019 (v15) consumer family of products which could allow an attacker to gain elevated privileges and tamper with protected services by disabling or otherwise preventing them to start. An attacker must already have administr...
CVE-2019-20357
PUBLISHED: 2020-01-18
A Persistent Arbitrary Code Execution vulnerability exists in the Trend Micro Security 2020 (v160 and 2019 (v15) consumer familiy of products which could potentially allow an attacker the ability to create a malicious program to escalate privileges and attain persistence on a vulnerable system.
CVE-2020-7222
PUBLISHED: 2020-01-18
An issue was discovered in Amcrest Web Server 2.520.AC00.18.R 2017-06-29 WEB 3.2.1.453504. The login page responds with JavaScript when one tries to authenticate. An attacker who changes the result parameter (to true) in this JavaScript code can bypass authentication and achieve limited privileges (...