The company immediately initiated an investigation to determine whether cyber criminals may have obtained customer credit and debit card information. At this time, the company has not confirmed any unauthorized access to payment card data, but its investigation remains ongoing. Raley's does not believe that debit PINs, could have been accessed as it does not collect Social Security or drivers' license numbers in association with payment card transactions.
The company has taken a series of immediate steps to enhance the security measures already in place to protect customer data. The company is confident that customers can continue using their payment cards in its stores.
"Our customers' peace of mind is our top priority. We take protecting our customers' privacy seriously and sincerely regret any inconvenience that the attack on our network may have caused," said Mike Teel, Raley's President & CEO.
"We are working around-the-clock to gather details to determine the extent of any possible compromise of customer information."
Raley's has a dedicated response team available to answer customer questions and is providing customers updates as they become available at www.raleys.com. The company encourages customers who have used credit and debit cards at Raley's, Bel Air, Nob Hill Foods, Food Source stores or Aisle One fuel stations to take the following steps to protect their accounts:
-- Check and monitor your bank and credit card statements for evidence of
-- Contact your bank or credit card company if you identify suspicious
-- Know that cardholders are not held responsible for fraudulent charges
made by unauthorized parties if reported promptly to the card issuer.
Customers can reach Raley's dedicated response team from 7 a.m. to 10 p.m. every day.
For more information on this cyber attack, see our customer fact sheet at www.raleys.com.