Vulnerabilities / Threats
2/12/2010
06:17 PM
Connect Directly
LinkedIn
Twitter
Google+
RSS
E-Mail
50%
50%

Social Engineering Scammers Offer Live Support

A new rogue antivirus scheme has enlisted live "support" personnel to deceive victims.

Just like legitimate software companies, cyber scammers are experimenting with online services supported by human intelligence.

Symantec reports that those behind the fake antivirus software known as Live PC Care have added a new social engineering element -- live support agents who will try to convince potential victims that their PCs are infected and that payment is the cure.

The Live PC Care "virus scan" screen now includes a yellow online support button that affords those reluctant to part with their money the opportunity to banter with fraud support.

"If a potential victim clicks on the online support button they are brought to a live support chat session," said Symantec security researcher Peter Coogan in a blog post. "The authors of Live PC Care have taken advantage of a legitimate freeware live chat system called LiveZilla. This system allows Live PC Care victims to chat online with so-called 'support agents.'"

Based on the interactions between Symantec researchers and the live support people, Coogan says that there really are people answering questions, and not automated scripts. Their goal, he says, is to allay suspicions and encourage the belief that the fake malware detected needs to be repaired.

Coogan says that the involvement of live support people shows just how big the business of fake antivirus scams has become.

Symantec says that between July 1, 2008 and June 30, 2009, 250 different fake antivirus programs made 43 million installation attempts.

The company says that the cost of being victimized can go beyond the $30 to $100 price for useless software to include additional fraud arising from credit card theft.

Comment  | 
Print  | 
More Insights
Register for Dark Reading Newsletters
White Papers
Cartoon
Current Issue
Flash Poll
Video
Slideshows
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2015-0714
Published: 2015-05-02
Multiple cross-site scripting (XSS) vulnerabilities in Cisco Finesse Server 10.0(1), 10.5(1), 10.6(1), and 11.0(1) allow remote attackers to inject arbitrary web script or HTML via unspecified parameters, aka Bug ID CSCut53595.

CVE-2014-3598
Published: 2015-05-01
The Jpeg2KImagePlugin plugin in Pillow before 2.5.3 allows remote attackers to cause a denial of service via a crafted image.

CVE-2014-8361
Published: 2015-05-01
The miniigd SOAP service in Realtek SDK allows remote attackers to execute arbitrary code via a crafted NewInternalClient request.

CVE-2015-0237
Published: 2015-05-01
Red Hat Enterprise Virtualization (RHEV) Manager before 3.5.1 ignores the permission to deny snapshot creation during live storage migration between domains, which allows remote authenticated users to cause a denial of service (prevent host start) by creating a long snapshot chain.

CVE-2015-0257
Published: 2015-05-01
Red Hat Enterprise Virtualization (RHEV) Manager before 3.5.1 uses weak permissions on the directories shared by the ovirt-engine-dwhd service and a plugin during service startup, which allows local users to obtain sensitive information by reading files in the directory.

Dark Reading Radio
Archived Dark Reading Radio
Join security and risk expert John Pironti and Dark Reading Editor-in-Chief Tim Wilson for a live online discussion of the sea-changing shift in security strategy and the many ways it is affecting IT and business.