Vulnerabilities / Threats
2/12/2010
06:17 PM
Connect Directly
LinkedIn
Twitter
Google+
RSS
E-Mail
50%
50%

Social Engineering Scammers Offer Live Support

A new rogue antivirus scheme has enlisted live "support" personnel to deceive victims.

Just like legitimate software companies, cyber scammers are experimenting with online services supported by human intelligence.

Symantec reports that those behind the fake antivirus software known as Live PC Care have added a new social engineering element -- live support agents who will try to convince potential victims that their PCs are infected and that payment is the cure.

The Live PC Care "virus scan" screen now includes a yellow online support button that affords those reluctant to part with their money the opportunity to banter with fraud support.

"If a potential victim clicks on the online support button they are brought to a live support chat session," said Symantec security researcher Peter Coogan in a blog post. "The authors of Live PC Care have taken advantage of a legitimate freeware live chat system called LiveZilla. This system allows Live PC Care victims to chat online with so-called 'support agents.'"

Based on the interactions between Symantec researchers and the live support people, Coogan says that there really are people answering questions, and not automated scripts. Their goal, he says, is to allay suspicions and encourage the belief that the fake malware detected needs to be repaired.

Coogan says that the involvement of live support people shows just how big the business of fake antivirus scams has become.

Symantec says that between July 1, 2008 and June 30, 2009, 250 different fake antivirus programs made 43 million installation attempts.

The company says that the cost of being victimized can go beyond the $30 to $100 price for useless software to include additional fraud arising from credit card theft.

Comment  | 
Print  | 
More Insights
Register for Dark Reading Newsletters
White Papers
Flash Poll
Current Issue
Cartoon
Video
Slideshows
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2012-6651
Published: 2014-07-31
Multiple directory traversal vulnerabilities in the Vitamin plugin before 1.1.0 for WordPress allow remote attackers to access arbitrary files via a .. (dot dot) in the path parameter to (1) add_headers.php or (2) minify.php.

CVE-2014-2970
Published: 2014-07-31
** REJECT ** DO NOT USE THIS CANDIDATE NUMBER. ConsultIDs: CVE-2014-5139. Reason: This candidate is a duplicate of CVE-2014-5139, and has also been used to refer to an unrelated topic that is currently outside the scope of CVE. This unrelated topic is a LibreSSL code change adding functionality ...

CVE-2014-3488
Published: 2014-07-31
The SslHandler in Netty before 3.9.2 allows remote attackers to cause a denial of service (infinite loop and CPU consumption) via a crafted SSLv2Hello message.

CVE-2014-3554
Published: 2014-07-31
Buffer overflow in the ndp_msg_opt_dnssl_domain function in libndp allows remote routers to cause a denial of service (crash) and possibly execute arbitrary code via a crafted DNS Search List (DNSSL) in an IPv6 router advertisement.

CVE-2014-5171
Published: 2014-07-31
SAP HANA Extend Application Services (XS) does not encrypt transmissions for applications that enable form based authentication using SSL, which allows remote attackers to obtain credentials and other sensitive information by sniffing the network.

Best of the Web
Dark Reading Radio