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5/6/2010
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7 Steps To Better Identity Management

Here's what you need to know about managing employee identities in this age of outsourcing and SaaS.

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7 Steps To Better Identity Management Managing employees' identities, passwords, and access rights has always been a challenge. And now, increased use of outsourcing and software-as-a-service offerings have further complicated things, requiring the use of federated identity management outside the corporate walls.

Setting up and managing federated IDM, which makes users' identity data portable across autonomous security domains, can be complicated and cumbersome. With distributed systems, employees around the globe, and an endless number of technologies to integrate, it's not for the faint of heart.

But if planned properly, there are significant benefits, including improved security, reduced operational overhead, lower support costs, and a better user experience. Identity management lets IT understand who users are, what applications and networks they have access to, and in most cases their job functions. It enables the complete management of an identity, versus providing an isolated view of a single account in a single system.

The key is to understand what identity management technologies are in your environment, how people interact with them, and how they all tie together. What follows are seven steps for tackling these issues and improving the control you have over your environment.

What Are You Managing?

Before you can manage user identities, step one is to know what you're managing. Your identity management approach will depend on how much you have to spend, the technologies that require identity management, and how sophisticated and comprehensive the system needs to be.

Does your company need basic user admin support, or everything from provisioning new users to single sign-on to deprovisioning of users who've left? If your company's growing, adding locations and employees, opting for SaaS applications instead of bringing more applications in-house, then you're better off with more automation of current IDM processes than spending money to bring in new solutions.

Fully automating the provisioning and deprovisioning of employees will cut back on mistakes, provide better security, and result in fewer audit issues. You can go a step further and create templates and expiration dates for employee accounts for application and network access; that will make your auditors happy.

If your company gives system access to outsourced partners, particularly third-party developers with high turnover, then automation is critical. Too often, contractors' accounts are left active long after they leave, or new contractors use the account of the person they replaced because the access provisioning process is so painful.

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