Endpoint

11/10/2016
04:30 PM
Connect Directly
Facebook
Twitter
RSS
E-Mail
50%
50%

Shoppers Up Their Online Security Game, Survey Says

While they check SSL certificates and liability policies more often, many remain wary of biometric authentication, Computop reports

Almost three-quarters of consumers – 71% -- said they check that an ecommerce site they shop on is protected via SSL and https, according to a new survey of over 1,900 consumers in the US and UK. In addition, 61% claim they checked the liability policy of their preferred payment method provider or bank in the case of fraud.

Despite those precautions, 62% say they won't be shopping online on Cyber Monday this year (Nov. 28). But that self-restraint isn't because of security concerns; shoppers will shun online buying this year because the deals aren't as good as they used to be, according to Computop, a secure payments provider that sponsored the study.

Respondents were also asked which biometric features they'd use for authentication; fingerprints was the top choice (35%), followed by retinal scans (12%), voice recognition (7%), and selfie photo (2%). But 41% rejected biometric authentication altogether.

Consumers, particularly those in Europe, are concerned about how biometric data is secured, according to Andre Malinowski, head of international business at Computop. "This data must be stored safely, otherwise it will open up new areas of identification theft," he added.

Malinowski was pleased to see that so many consumers are looking for SSL certificates but said more education is needed to combat fraud. "We have to continue finding ways to making online shopping safer," he said.

But there's a disconnect in the Computop data, in that despite greater consumer awareness around security and liability, consumers aren't wholeheartedly embracing online payment plans or sharing as much personal information online. There's also a disconnect between the behavior reported to surveyors and the actual consumer behavior, according to John Pironti, president of security consultancy IP Architects LLC. "When you crosscut the conversations and go back to retailers' numbers, online sales keep going up," he said. "While good security is always the intention, convenience always trumps security for a consumer."

The high percentage of respondents who claim to know their online payment provider's liability policy is also dubious, Pironti added. "UK and European consumers tend to pay more attention to privacy and bank fraud policies because they understand they may be liable," he explained. "But in the US, they tell you in the ads you're only liable for the first $50."

Other key points from the Computop survey:

  • 74% said they are concerned about security when disclosing credit card and bank information online;
  • 57% said they wouldn't shop at a retailer that had recently experienced a data breach;
  • When shopping online, 41% of respondents rejected the option of paying at the physical store when picking up their order;
  • US consumers trust their credit cards the most (59%), while UK consumers trust PayPal more (50%);
  • 26% are concerned that their biometric data could be spoofed;
  • 19% felt the benefits outweighed the risks when sharing biometric data for payment authentication.

Related Content:

 

Terry Sweeney is a Los Angeles-based writer and editor who has covered technology, networking, and security for more than 20 years. He was part of the team that started Dark Reading and has been a contributor to The Washington Post, Crain's New York Business, Red Herring, ... View Full Bio

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Julian Assange Arrested in London
Dark Reading Staff 4/11/2019
Tips for the Aftermath of a Cyberattack
Kelly Sheridan, Staff Editor, Dark Reading,  4/17/2019
The Single Cybersecurity Question Every CISO Should Ask
Arif Kareem, CEO, ExtraHop,  4/15/2019
Register for Dark Reading Newsletters
White Papers
Video
Cartoon
Current Issue
5 Emerging Cyber Threats to Watch for in 2019
Online attackers are constantly developing new, innovative ways to break into the enterprise. This Dark Reading Tech Digest gives an in-depth look at five emerging attack trends and exploits your security team should look out for, along with helpful recommendations on how you can prevent your organization from falling victim.
Flash Poll
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2019-11320
PUBLISHED: 2019-04-18
In Motorola CX2 1.01 and M2 1.01, users can access the router's /priv_mgt.html web page to launch telnetd, as demonstrated by the 192.168.51.1 address.
CVE-2019-11321
PUBLISHED: 2019-04-18
An issue was discovered in Motorola CX2 1.01 and M2 1.01. The router opens TCP port 8010. Users can send hnap requests to this port without authentication to obtain information such as the MAC addresses of connected client devices.
CVE-2019-11322
PUBLISHED: 2019-04-18
An issue was discovered in Motorola CX2 1.01 and M2 1.01. There is a command injection in the function startRmtAssist in hnap, which leads to remote code execution via shell metacharacters in a JSON value.
CVE-2019-8999
PUBLISHED: 2019-04-18
An XML External Entity vulnerability in the UEM Core of BlackBerry UEM version(s) earlier than 12.10.1a could allow an attacker to potentially gain read access to files on any system reachable by the UEM service account.
CVE-2018-17168
PUBLISHED: 2019-04-18
PrinterOn Enterprise 4.1.4 contains multiple Cross Site Request Forgery (CSRF) vulnerabilities in the Administration page. For example, an administrator, by following a link, can be tricked into making unwanted changes to a printer (Disable, Approve, etc).