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If you're going to implement MFA, it should not be an opt-in process for end users. Ping Identity's Bird says the most common mistake he sees among customers is rolling it out as a choice or an option.
"When users are given choices without a clear, value-based explanation, they will choose either the method that feels the easiest or they will stay with the method they are already comfortable with," he says. "Security is not an option. Presenting it as one is problematic."
Takeaway: If you're going to implement MFA, make sure its use is mandatory.
Joan Goodchild is a veteran journalist, editor, and writer who has been covering security for more than a decade. She has written for several publications and previously served as editor-in-chief for CSO Online. View Full Bio
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