Trend Micro Offers Free Tech-Support Day For First 1,000 Consumers
Consumer Premium Services include 24/7 live
support, assistance by remote support, and preventative and remedial servicesCUPERTINO, Calif., June 1 /PRNewswire/ --Consumers looking for a single point of
contact to answer all their security or computer-related problems can look to
Trend Micro(TM) Consumer Premium Services that include 24 x 7 live
support,assistance by remote support, preventative and remedial services - all
of which are designed to accelerate the resolution process and reduce the time
and effort the customer has to spend on a problem.
In addition, Trend Micro is offering one day for consumers to register online
for a free day of tech support. On June 15, the first 1000 users will register
at www.freedayofsupport.com to receive their promotional code that entitles them
to a free support session which will be valid until September 15. The services
included in "Free Tech-Support Day" are:
-- PC diagnostic scan that determines PC performance.
-- Test PC-vulnerability to security threats.
-- A walk thru PC health-scan checklist by Trend Micro security experts to
recommend actions and services that will make a computer more efficient
and secure.
-- Check Internet security, email security, and firewall features of a
computer.
-- Fine-tune your anti-virus and anti-spyware software settings (for Trend
Micro(TM) Internet Security only).
"Our customers, have very busy schedules, and want to easily install their
Internet security, have confidence it's protecting them, and then get on with
their lives. Nobody likes dealing with computer issues or spending hours on the
phone with tech support," said Tobias Lee, vice president of consumer and small
business marketing, Trend Micro. "With our Consumer Premium Services offering,
we're making it possible for customers to get easy-to-install and proven
security, along with a guarantee that we'll be there for them 24 hours a day if
they have questions or concerns. We're also pleased to offer a free day of
tech-support so our customers can try out the services we offer, risk-free."
Trend Micro's consumer focus: Delivering online freedom and peace-of-mind
A customer's service needs are top priorities for Trend Micro. The company has
various levels of customer support services, each designed to address the most
important service requirements of customers as quickly and conveniently as
possible.
Trend Micro home users that are active subscribers automatically receive Basic
Support, which allows them to access an online self-service portal for answers
to frequently-asked questions and helpful guides on how to use Trend Micro
software. Trend Micro provides customer service and technical support to fully
licensed subscribers through email, chat and phone to get their product up and
running.
The Premium Services builds upon the standard service plan and includes added PC
services such as PC tune-up, data back-up and Internet and email set-up. Premium
Services include:
-- Virus and spyware removal
-- Data backup and file management
-- PC tune-up
-- PC security health checks
-- Internet and email setup
Since its inception a year ago, thousands of Trend Micro customers have chosen
to add Premium Services. Here's what some of them are saying:
-- Thank you so much for all the help, I received better service remotely,
than I would have had I brought my system in for service. Thank you
again. Deborah M.
-- The representative (who took care of my computer virus) was very
helpful. He was very thorough and patient. Excellent customer service is
very rare, nowadays. Thanks again for your support. Much appreciated.
Ronald B.
-- Your representative assisted me in a timely professional manner and
helped me through the process. I am 70 years of age and it is taking me
sometime to fully learn about a computer--through your rep, I was able
to receive a valuable lesson--THANKS again. Herman C.
-- The Trend Micro support team overall performed an excellent job did
everything in their power to correct the issue. The remote control
support took over and resolved the problem. My computer is back in
operation and I am very pleased. As always, I will refer others to
purchase Trend Micro. Linda D.
-- Thank you very much for the quick and professional response in solving
my problem. It was the best I have received from any company. Again,
thanks for the help. Richard B.
Pricing & Availability for North America
This promotion is available only to customers in North America. Customers can
purchase Trend Micro Consumer Premium Services a la carte, depending on their
computer needs. The Premium Service Plan bundled with Trend Micro Internet
Security Pro and Trend Micro Internet Security Standard includes 24x7 support,
remote control access virus and spyware removal service, and PC security health
check service.
Trend Micro Internet Security Pro + Premium Service Plan is $99.99 and Trend
Micro Internet Security Standard + Premium Service Plan is $79.95.
To register for the promotion please visit www.freedayofsupport.com on June 15.
To purchase: http://store.trendmicro.com/store/tmamer/list/categoryID.28647200.
About Trend Micro:
Trend Micro Incorporated, a global leader in Internet content security, focuses
on securing the exchange of digital information for businesses and consumers. A
pioneer and industry vanguard, Trend Micro is advancing integrated threat
management technology to protect operational continuity, personal information,
and property from malware, spam, data leaks and the newest Web threats. Visit
TrendWatch at www.trendmicro.com/go/trendwatch to learn more about the latest
threats. Trend Micro's flexible solutions, available in multiple form factors,
are supported 24/7 by threat intelligence experts around the globe. Many of
these solutions are powered by the Trend Micro(TM) Smart Protection Network(TM)
infrastructure, a next-generation cloud-client innovation that combines
sophisticated cloud-based reputation technology, feedback loops, and the
expertise of TrendLabs(SM) researchers to deliver real-time protection from
emerging threats. A transnational company, with headquarters in Tokyo, Trend
Micro's trusted security solutions are sold through its business partners
worldwide. Please visit www.trendmicro.com.
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