If you are a nontechnical business leader, then I think you might admit that all of these tech projects seem like never-ending, expensive magic -- maybe genuinely necessary magic for the business, but magic nonetheless that involves a good deal of uncertainty: Which projects are the most urgent? Are their cost estimates reliable? Oh, and that eternal question: Surely, you can find an adequate answer for less money, right?
At first glance, compliance with rules, regulations, and laws seems cumbersome, especially to newer organizations accustomed to growing quickly in today’s Web-driven economy. Anything that adds time, cost, and distraction is undesirable.
I was in a meeting recently with Carolyn Campbell, an officer for Human Resource Management, and she made a very interesting observation. She said her firm rarely loses compliance projects to another firm, but instead to inaction. Clients simply don’t do anything to address their problems, which begin with refusing to acknowledge the possibility of problems.
In other words, these companies simply keep not doing right whatever they were already not doing right and continue doing wrong whatever they were doing wrong before. In small and midsize businesses, this typically means having the HR duties (and related compliance issues) managed by an unprepared CFO or staff member.
By not hiring Carolyn or someone else who can really help them, these companies intentionally choose to be ignorant of their HR compliance risks, sometimes finding a false confidence in not knowing where the liabilities are and what action they will require. Ignorance apparently remains blissful for some. For these business leaders, as my friend Bill Thomas often says, “The truth is not believable.”
We find exactly the same issue with companies that have technical-related compliance programs. “How we’ve always done it” often trumps proper assessments and resolution action.
There can also be the challenge of, “We know we have issues, but we’ll deal with them when we have more time and money.” Occasionally, organizations follow through on this plan. More often, even when there is more money, there is rarely ever more time. And as a staff develops operational habits, they inherently develop procedural and security issues, then sometimes become a huge obstacle in overcoming these compliance problems.
Too many professionals, both technical and nontechnical, ignore compliance issues. They choose not to believe the truth, sometimes taking care to keep the truth as far away as possible. To seek and engage any truth, including the truth of compliance and security issues, can require painful steps. It takes a kind of courage not every businessperson has.
Glenn S. Phillips, the president of Forte' Incorporated, works with business leaders who want to leverage technology and address often hidden risks within. He is the author of the book Nerd-to-English and you can find him on twitter at @NerdToEnglish.