Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Perimeter

3/22/2012
01:56 PM
50%
50%

Technology Cannot Solve All Your People Problems

Too many in business assume compliance is primarily a technology issue

A few years ago, my team was implementing a custom software system for a client in the insurance industry. The software helped the client's staff manage claims, a complex process with many tasks that were extremely time-sensitive. As work was processed, it passed from department to department, which added to the challenge.

As the design evolved, the client kept asking us to add more and more reminders and prompts for the users. Features like these can be useful, but only to a point. As the list of reminders grew, we ultimately pointed out that if the software "bings and dings" all day long, staff will either eventually ignore all the reminders, or spend their whole day like thoughtless drones, waiting for the computer to prompt their next action.

As the discussion about the long list of reminders continued, one of my colleagues finally pointed out something we realized had been obvious to us, but not to the client. He politely said, "At some point, your employees have to do their job."

I've kept that situation in mind for many projects since then, including our own internal projects. This client couldn't fully automate its processes. People were required. But there was no way the technology could force employees to do their jobs. The employees needed software to be their tool, not their babysitter. If your staff needs a babysitter to make them do their work, then perhaps you need different employees (or different leadership).

The same lessons apply to compliance. IT can add many automatic systems, logging, and encryption. However, if people are involved with private information, then your organization’s technology alone will never make your systems fully compliant.

Compliance is not primarily a technology issue. No doubt, technology is important. But ignoring the people aspects of compliance is a sure way to get your business in trouble. Delegating all compliance responsibility to IT is poor and risky leadership. IT can lead much of the effort, but alone it can face difficulties training and enforcing the processes and procedures of other employees.

This "delegate compliance to IT" problem is exacerbated by some IT staff. Compliance can become a tool (or weapon) to build IT’s clout within an organization. By embracing the role of compliance czar, IT can be "in charge" of something instead of merely providing support services. "Ah, finally our importance has been realized."

I don't want to sound cynical. There are lots of people in IT and management who get compliance and operations right. They know the best compliance programs involve all aspects of the company -- customer service, operational expenses, and culture -- and the work (and responsibility) is not delegated to any single department or technology.

Glenn S. Phillips, the president of Forte' Incorporated, works with business leaders who want to leverage technology and understand risks within. He is the author of the book Nerd-to-English and you can find him on twitter at @NerdToEnglish.

Glenn works with business leaders who want to leverage technology and understand the often hidden risks awaiting them. The Founder and Sr. Consultant of Forte' Incorporated, Glenn and his team work with business leaders to support growth, increase profits, and address ... View Full Bio

 

Recommended Reading:

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
COVID-19: Latest Security News & Commentary
Dark Reading Staff 7/2/2020
Ripple20 Threatens Increasingly Connected Medical Devices
Kelly Sheridan, Staff Editor, Dark Reading,  6/30/2020
DDoS Attacks Jump 542% from Q4 2019 to Q1 2020
Dark Reading Staff 6/30/2020
Register for Dark Reading Newsletters
White Papers
Video
Cartoon
Current Issue
How Cybersecurity Incident Response Programs Work (and Why Some Don't)
This Tech Digest takes a look at the vital role cybersecurity incident response (IR) plays in managing cyber-risk within organizations. Download the Tech Digest today to find out how well-planned IR programs can detect intrusions, contain breaches, and help an organization restore normal operations.
Flash Poll
The Threat from the Internetand What Your Organization Can Do About It
The Threat from the Internetand What Your Organization Can Do About It
This report describes some of the latest attacks and threats emanating from the Internet, as well as advice and tips on how your organization can mitigate those threats before they affect your business. Download it today!
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2020-9498
PUBLISHED: 2020-07-02
Apache Guacamole 1.1.0 and older may mishandle pointers involved inprocessing data received via RDP static virtual channels. If a userconnects to a malicious or compromised RDP server, a series ofspecially-crafted PDUs could result in memory corruption, possiblyallowing arbitrary code to be executed...
CVE-2020-3282
PUBLISHED: 2020-07-02
A vulnerability in the web-based management interface of Cisco Unified Communications Manager, Cisco Unified Communications Manager Session Management Edition, Cisco Unified Communications Manager IM & Presence Service, and Cisco Unity Connection could allow an unauthenticated, remote attack...
CVE-2020-5909
PUBLISHED: 2020-07-02
In versions 3.0.0-3.5.0, 2.0.0-2.9.0, and 1.0.1, when users run the command displayed in NGINX Controller user interface (UI) to fetch the agent installer, the server TLS certificate is not verified.
CVE-2020-5910
PUBLISHED: 2020-07-02
In versions 3.0.0-3.5.0, 2.0.0-2.9.0, and 1.0.1, the Neural Autonomic Transport System (NATS) messaging services in use by the NGINX Controller do not require any form of authentication, so any successful connection would be authorized.
CVE-2020-5911
PUBLISHED: 2020-07-02
In versions 3.0.0-3.5.0, 2.0.0-2.9.0, and 1.0.1, the NGINX Controller installer starts the download of Kubernetes packages from an HTTP URL On Debian/Ubuntu system.