Upon learning of the possible data security breach, hotel officials immediately contacted appropriate law enforcement officials. The hotel continues to cooperate with investigators and the credit card companies to identify the responsible hackers and to assist affected customers. Moreover, the hotel continues to carefully monitor and evaluate its computer systems to ensure that customer information is adequately protected.
The unlawfully accessed data may have included names printed on customers' credit or debit cards, credit or debit card numbers, and card expiration dates. Guests who used or visited the affected businesses during the eight month-period and who used a credit or debit card to pay their bills directly to the restaurants and valet parking might have had such information compromised and are encouraged to review their statements from that time period.
Guests who suspect unauthorized activity should report it to the bank that issued the credit card, as well as proper law enforcement authorities, state attorney general's office, and the Federal Trade Commission. The Federal Trade Commission also provides helpful information about how to protect against identity theft. For more information, please visit http://www.ftc.gov/idtheft, call 877-ID-THEFT (877-438-4338), or write to the Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Ave., NW, H-130, Washington, DC