Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Endpoint

FTC Warns Users Of New Twist On Tech Support Scam

Scammers now offering "refunds" on bogus tech support services, stealing customer data, FTC says

You've heard about scammers who call unsuspecting consumers and offer to "fix" computer problems that aren't there -- and steal their money and personal information in the process.

Now there's a new twist: Scammers are now calling the victims of these attacks and offering a "refund" on the bogus services, only to steal more data and account information.

According to a recently issued warning by the Federal Trade Commission, scammers are now double-dipping on the victims of their fake IT services, calling again to offer bogus refunds to customers who weren't satisfied.

"Once they’ve got you hooked, they claim that they need your bank or credit card account number to process the refund," the FTC says. "They might say that you need to create a Western Union account to receive the money. They may even offer to help you fill out the necessary forms -- if you give them remote access to your computer. But instead of transferring money to your account, the scammer withdraws money from your account."

The FTC advises consumers who have been victims of false IT services to hang up on subsequent callers and file a complaint at ftc.gov/complaint.

Have a comment on this story? Please click "Add a Comment" below. If you'd like to contact Dark Reading's editors directly, send us a message.

Tim Wilson is Editor in Chief and co-founder of Dark Reading.com, UBM Tech's online community for information security professionals. He is responsible for managing the site, assigning and editing content, and writing breaking news stories. Wilson has been recognized as one ... View Full Bio

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Commentary
Ransomware Is Not the Problem
Adam Shostack, Consultant, Entrepreneur, Technologist, Game Designer,  6/9/2021
Edge-DRsplash-11-edge-ask-the-experts
How Can I Test the Security of My Home-Office Employees' Routers?
John Bock, Senior Research Scientist,  6/7/2021
News
New Ransomware Group Claiming Connection to REvil Gang Surfaces
Jai Vijayan, Contributing Writer,  6/10/2021
Register for Dark Reading Newsletters
White Papers
Video
Cartoon Contest
Write a Caption, Win an Amazon Gift Card! Click Here
Latest Comment: Google's new See No Evil policy......
Current Issue
The State of Cybersecurity Incident Response
In this report learn how enterprises are building their incident response teams and processes, how they research potential compromises, how they respond to new breaches, and what tools and processes they use to remediate problems and improve their cyber defenses for the future.
Flash Poll
How Enterprises are Developing Secure Applications
How Enterprises are Developing Secure Applications
Recent breaches of third-party apps are driving many organizations to think harder about the security of their off-the-shelf software as they continue to move left in secure software development practices.
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2020-20466
PUBLISHED: 2021-06-21
White Shark System (WSS) 1.3.2 is vulnerable to unauthorized access via user_edit_password.php, remote attackers can modify the password of any user.
CVE-2020-20467
PUBLISHED: 2021-06-21
White Shark System (WSS) 1.3.2 is vulnerable to sensitive information disclosure via default_task_add.php, remote attackers can exploit the vulnerability to create a task.
CVE-2020-20468
PUBLISHED: 2021-06-21
White Shark System (WSS) 1.3.2 is vulnerable to CSRF. Attackers can use the user_edit_password.php file to modify the user password.
CVE-2021-24368
PUBLISHED: 2021-06-20
The Quiz And Survey Master – Best Quiz, Exam and Survey Plugin WordPress plugin before 7.1.18 did not sanitise or escape its result_id parameter when displaying an existing quiz result page, leading to a reflected Cross-Site Scripting issue. This c...
CVE-2021-31664
PUBLISHED: 2021-06-18
RIOT-OS 2021.01 before commit 44741ff99f7a71df45420635b238b9c22093647a contains a buffer overflow which could allow attackers to obtain sensitive information.