Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


07:00 AM
Connect Directly

Educating Educators: Microsoft's Tips for Security Awareness Training

Microsoft's director of security education and awareness shares his approach to helping train employees in defensive practices.

RSA Conference 2020 - San Francisco - The process of developing and implementing a cybersecurity awareness program is tricky. How do you enforce regular trainings? How do you convince employees to change their behaviors? How do you teach best security practices when the people in your organization are using more applications and services on a daily basis?

"We're asked to do a lot of things; we're pulled in many directions," said Ken Sexsmith, who heads up security education and awareness at Microsoft, in a session at this week's RSA Conference. "We're using the same technology, but we're busy doing multiple things. We have to find ways to get people interested and motivated to do things differently than they've done."

It's no small task for a company with 250,000 employees and vendors, and 441,000 Intune-managed devices hitting the network. Microsoft handles 630 billion authentication requests each month and hosts 1.04 million monthly Teams meetings, in addition to 1.23 million monthly Teams calls. It generates a terabyte of supply chain Internet of Things (IoT) data in a day and processes 128,000 Helpdesk chats.

"Ultimately what we're trying to do is protect our data," Sexsmith explained. "It's no different from any other company."

Microsoft started with a "digital security strategy" to give a sense of how education affected the organization. "Employees want to know how their work relates to the broader strategy," he said. The approach covers assurance, identity management, device health, data and telemetry, information protection, and risk management, where education and awareness come into play.

"Humans are the firewall – the last line of defense for what we're doing," he added. Today's attacks have shifted to the individual, with a stronger focus on credential phishing and identity-based threats. The adversaries' level of sophistication has evolved, said Sexsmith, and the days of receiving emails with poor spelling and grammatical errors are over. "The attackers are getting smart just as we're increasing our technology and becoming smarter," he noted. 

Sexsmith took a deep dive into three aspects of Microsoft's education and awareness program: role-based security and compliance training, awareness campaigns, and information platforms where best practices, education, information, and protection are shared via company intranets.

Employees across the business are required to take three internal training courses: Standards of Business Conduct, Security Foundations, and Privacy 101. Some trainings are role-dependent; for example, engineers are required to take a technical security training course called Strike.

Motivation Is Key
The key challenge is creating an engaging, relatable training course that effectively teaches employees the concepts they need to know, Sexsmith said.

Sexsmith pointed to a few tricks he uses in his programs. One of these is the "Social Proof Theory," a social and psychological concept that describes how people copy other people's behavior – if your colleagues are doing a training, you'll do it, too. Gamification also helps: "People want to learn; people want to master skills, but there's also a competitive nature around that," he said. Some trainings use videos that make security concepts more accessible.

One problem, he said, is lessons that aren't reinforced aren't retained. Humans forget half of new information learned within an hour and 70% of new information within a day. "By lunchtime, you're going to forget 50% of the stuff I'm up here saying," he joked to his morning audience.

To fight this, Microsoft uses a training reinforcement platform called Elephants Don't Forget to help employees build muscle memory around new concepts. During the gap between trainings, the program sends participants two daily emails with a link to questions tailored to the course. They have 60 seconds to respond to each question; if they get it wrong, they're given more information on the topic. A customized dashboard shows their scores and progress over time.

"It's all about the engagement and staying with that until you master it, and that's when you become the most efficient," said Sexsmith.

Then there is the application of concepts, which is done through phishing simulations. "This is where the rubber meets the road," he added. Fake emails, designed to appear as though they come from Microsoft, give employees a chance to apply their new knowledge. They could click on an email and still have a chance to report it, or follow through and share their credentials.

In these test campaigns, Sexsmith blends personal and professional by creating themed awareness campaigns around Tax Day, spring cleaning, cybersecurity awareness month, and Black Friday. Cybercriminals do the same, and this helps employees gain a sense of different types of phishing emails they might see.

Related Content:

Check out The Edge, Dark Reading's new section for features, threat data, and in-depth perspectives. Today's featured story: "Tense Talk About Supply Chain Risk Yields Few Answers."

Kelly Sheridan is the Staff Editor at Dark Reading, where she focuses on cybersecurity news and analysis. She is a business technology journalist who previously reported for InformationWeek, where she covered Microsoft, and Insurance & Technology, where she covered financial ... View Full Bio

Recommended Reading:

Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
COVID-19: Latest Security News & Commentary
Dark Reading Staff 10/27/2020
Modern Day Insider Threat: Network Bugs That Are Stealing Your Data
David Pearson, Principal Threat Researcher,  10/21/2020
Are You One COVID-19 Test Away From a Cybersecurity Disaster?
Alan Brill, Senior Managing Director, Cyber Risk Practice, Kroll,  10/21/2020
Register for Dark Reading Newsletters
White Papers
Current Issue
Special Report: Computing's New Normal
This special report examines how IT security organizations have adapted to the "new normal" of computing and what the long-term effects will be. Read it and get a unique set of perspectives on issues ranging from new threats & vulnerabilities as a result of remote working to how enterprise security strategy will be affected long term.
Flash Poll
How IT Security Organizations are Attacking the Cybersecurity Problem
How IT Security Organizations are Attacking the Cybersecurity Problem
The COVID-19 pandemic turned the world -- and enterprise computing -- on end. Here's a look at how cybersecurity teams are retrenching their defense strategies, rebuilding their teams, and selecting new technologies to stop the oncoming rise of online attacks.
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
PUBLISHED: 2020-10-28
An Arbitrary File Upload in the Upload Image component in SourceCodester Car Rental Management System 1.0 allows the user to conduct remote code execution via admin/index.php?page=manage_car because .php files can be uploaded to admin/assets/uploads/ (under the web root).
PUBLISHED: 2020-10-28
The RandomGameUnit extension for MediaWiki through 1.35 was not properly escaping various title-related data. When certain varieties of games were created within MediaWiki, their names or titles could be manipulated to generate stored XSS within the RandomGameUnit extension.
PUBLISHED: 2020-10-27
The search functionality of the Greenmart theme 2.4.2 for WordPress is vulnerable to XSS.
PUBLISHED: 2020-10-27
This issue was addressed with improved checks to prevent unauthorized actions. This issue is fixed in Apple Music 3.4.0 for Android. A malicious application may be able to leak a user's credentials.
PUBLISHED: 2020-10-27
An access issue was addressed with improved access restrictions. This issue is fixed in macOS Catalina 10.15.3, Security Update 2020-001 Mojave, Security Update 2020-001 High Sierra. A malicious application may be able to overwrite arbitrary files.