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British Airways Issues Apology for Severe Data Breach

The airline "is deeply sorry" for its worst-ever cyberattack, which has affected 380,000 customers.

It's been a bumpy week for British Airways, which has apologized to 380,000 customers whose credit card information and other personal data was compromised in the worst cyberattack to hit the airline's website and app in the 20-plus years it has been online.

The breach was first detected on Wednesday, Sept. 5, when British Airways learned bookings made during the two weeks prior had been affected by cybercriminals. Between Aug. 21 and Sept. 5, attackers compromised 380,000 card payments and stole customers' names, physical and email addresses, and credit card numbers, expiration dates, and security codes.

BA chairman and chief executive Alex Cruz said the airline is "deeply sorry" for the attack, which he described as "very sophisticated" and "malicious," Reuters reports. Cruz did not describe how attackers gained access to the data, but said the carrier's encryption was not broken.

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