Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Perimeter

7/9/2012
11:54 AM
50%
50%

Being Compliant Is Not Only Training And Rules, It's Culture

Too many organizations teach compliance instead of live it

In high school, we all took the basics: language, math, and science. Now that a few years have passed (OK, more than a few for some of us), who could pass the final exams in those classes right now? Probably very few. Education fades from our memory unless regularly reinforced. But education and training alone are not enough. The habits we develop determine and drive what we are good at.

Just like individuals, organizations have habits as well -- cultural habits. Ever go to a restaurant with several horrible waiters? Odds are there were no great waiters in the place; the standard of service is simply not very high. It is likely that great waiters who happen to get hired will eventually either leave or become lazy waiters themselves.

If your colleagues are slack about security and compliance, then you are more likely to be slack about it as well. You may even be encouraged to be slack: “Hey, don’t spend time documenting that security process right now. We all know our data is safe, and I need your help on this other deadline.”

Maybe the data is safe that particular day. But what about the future, when months and months of skipped documentation leads to lost knowledge? Time passes, systems change, and staff leaves. Without regular reinforcement, the “things we all know” become a collection of “things we used to know.” Infrequent training alone can never fill this gap. Even frequent training, if not reinforced by your company culture, will be pointless.

As social creatures, most of us want to “just get along.” We can be conflict-averse and prefer to keep a low profile instead of speaking up for important processes if they are contrary to the work culture. After all, who wants to be a tattletale in a noncompliant culture?

I find restaurants with great wait staffs clearly spend a lot of time, and therefore money and time, training their staffs. But they also make a point to only keep staff that fits the culture of excellence. (If you damage our service reputation, then you can’t stay.) As time passes, the culture of service is ingrained and normal, not just an overhyped lesson from sporadic class instruction.

Likewise, I see great business organizations operating the same way. Training and rules are not the be-all, end-all for security and compliance. Rather, training and rules are used to provide the framework and support for excellence. Skimping on security and compliance efforts does more than break rules; it breaks cultural norms.

Show me a business with a strong compliance culture, and I’ll show you a business with a strong sense of purpose, service, and valued teamwork.

Glenn S. Phillips, the president of Forte' Incorporated, works with business leaders who want to leverage technology and understand the often hidden risks within. He is the author of the book Nerd-to-English and you can find him on twitter at @NerdToEnglish.

Glenn works with business leaders who want to leverage technology and understand the often hidden risks awaiting them. The Founder and Sr. Consultant of Forte' Incorporated, Glenn and his team work with business leaders to support growth, increase profits, and address ... View Full Bio

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
COVID-19: Latest Security News & Commentary
Dark Reading Staff 9/17/2020
Cybersecurity Bounces Back, but Talent Still Absent
Simone Petrella, Chief Executive Officer, CyberVista,  9/16/2020
Meet the Computer Scientist Who Helped Push for Paper Ballots
Kelly Jackson Higgins, Executive Editor at Dark Reading,  9/16/2020
Register for Dark Reading Newsletters
White Papers
Video
Cartoon
Current Issue
Special Report: Computing's New Normal
This special report examines how IT security organizations have adapted to the "new normal" of computing and what the long-term effects will be. Read it and get a unique set of perspectives on issues ranging from new threats & vulnerabilities as a result of remote working to how enterprise security strategy will be affected long term.
Flash Poll
How IT Security Organizations are Attacking the Cybersecurity Problem
How IT Security Organizations are Attacking the Cybersecurity Problem
The COVID-19 pandemic turned the world -- and enterprise computing -- on end. Here's a look at how cybersecurity teams are retrenching their defense strategies, rebuilding their teams, and selecting new technologies to stop the oncoming rise of online attacks.
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2020-25789
PUBLISHED: 2020-09-19
An issue was discovered in Tiny Tiny RSS (aka tt-rss) before 2020-09-16. The cached_url feature mishandles JavaScript inside an SVG document.
CVE-2020-25790
PUBLISHED: 2020-09-19
** DISPUTED ** Typesetter CMS 5.x through 5.1 allows admins to upload and execute arbitrary PHP code via a .php file inside a ZIP archive. NOTE: the vendor disputes the significance of this report because "admins are considered trustworthy"; however, the behavior "contradicts our secu...
CVE-2020-25791
PUBLISHED: 2020-09-19
An issue was discovered in the sized-chunks crate through 0.6.2 for Rust. In the Chunk implementation, the array size is not checked when constructed with unit().
CVE-2020-25792
PUBLISHED: 2020-09-19
An issue was discovered in the sized-chunks crate through 0.6.2 for Rust. In the Chunk implementation, the array size is not checked when constructed with pair().
CVE-2020-25793
PUBLISHED: 2020-09-19
An issue was discovered in the sized-chunks crate through 0.6.2 for Rust. In the Chunk implementation, the array size is not checked when constructed with From<InlineArray<A, T>>.