Risk

8/1/2018
11:15 AM
100%
0%

48% of Customers Avoid Services Post-Data Breach

Nearly all organizations hit with a security incident report a long-term negative impact on both revenue and consumer trust.

Today's customers have higher standards for where they store their data – and their trust in businesses is falling, as evidenced by a new report investigating online trust in the digital age.

Nearly 80% of consumers report it's "very important" or "crucial" their personally identifiable information (PII) is protected online, and 86% say a high level of data protection is a priority in choosing online services, according to "The Global State of Online Digital Trust," from CA Technologies and Frost & Sullivan.

About half (48%) of organizations report involvement in a publicly disclosed data breach. Of those, nearly all say they have experienced a long-term negative impact related to client trust and/or revenue. Half of the respondents whose businesses had been breached report strong long-term negative effects on both consumer trust (50%) and business results (47%).

Consumer trust in businesses is in a precarious state following breaches at major organizations, including Equifax, Deloitte, Uber, CEX, and Ticketmaster. Most business leaders (84%) think trust is growing, but consumer responses indicate the opposite. Only 38% of users say their trust has increased – a sign that organizations aren't in touch with client needs and perceptions. Only half of consumers polled say they are willing to exchange personal data for online services.

Read more details here.

 

 

 

Black Hat USA returns to Las Vegas with hands-on technical Trainings, cutting-edge Briefings, Arsenal open-source tool demonstrations, top-tier security solutions and service providers in the Business Hall. Click for information on the conference and to register.

Dark Reading's Quick Hits delivers a brief synopsis and summary of the significance of breaking news events. For more information from the original source of the news item, please follow the link provided in this article. View Full Bio

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Russia Hacked Clinton's Computers Five Hours After Trump's Call
Robert Lemos, Technology Journalist/Data Researcher,  4/19/2019
Why We Need a 'Cleaner Internet'
Darren Anstee, Chief Technology Officer at Arbor Networks,  4/19/2019
55% of SMBs Would Pay Up Post-Ransomware Attack
Dark Reading Staff 4/25/2019
Register for Dark Reading Newsletters
White Papers
Video
Cartoon
Current Issue
5 Emerging Cyber Threats to Watch for in 2019
Online attackers are constantly developing new, innovative ways to break into the enterprise. This Dark Reading Tech Digest gives an in-depth look at five emerging attack trends and exploits your security team should look out for, along with helpful recommendations on how you can prevent your organization from falling victim.
Flash Poll
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2019-11538
PUBLISHED: 2019-04-26
In Pulse Secure Pulse Connect Secure version 9.0RX before 9.0R3.4, 8.3RX before 8.3R7.1, 8.2RX before 8.2R12.1, and 8.1RX before 8.1R15.1, an NFS problem could allow an authenticated attacker to access the contents of arbitrary files on the affected device.
CVE-2019-11539
PUBLISHED: 2019-04-26
In Pulse Secure Pulse Connect Secure version 9.0RX before 9.0R3.4, 8.3RX before 8.3R7.1, 8.2RX before 8.2R12.1, and 8.1RX before 8.1R15.1 and Pulse Policy Secure version 9.0RX before 9.0R3.2, 5.4RX before 5.4R7.1, 5.3RX before 5.3R12.1, 5.2RX before 5.2R12.1, and 5.1RX before 5.1R15.1, the admin web...
CVE-2019-11540
PUBLISHED: 2019-04-26
In Pulse Secure Pulse Connect Secure version 9.0RX before 9.0R3.4 and 8.3RX before 8.3R7.1 and Pulse Policy Secure version 9.0RX before 9.0R3.2 and 5.4RX before 5.4R7.1, an unauthenticated, remote attacker can conduct a session hijacking attack.
CVE-2019-11541
PUBLISHED: 2019-04-26
In Pulse Secure Pulse Connect Secure version 9.0RX before 9.0R3.4, 8.3RX before 8.3R7.1, and 8.2RX before 8.2R12.1, users using SAML authentication with the Reuse Existing NC (Pulse) Session option may see authentication leaks.
CVE-2019-11542
PUBLISHED: 2019-04-26
In Pulse Secure Pulse Connect Secure version 9.0RX before 9.0R3.4, 8.3RX before 8.3R7.1, 8.2RX before 8.2R12.1, and 8.1RX before 8.1R15.1 and Pulse Policy Secure version 9.0RX before 9.0R3.2, 5.4RX before 5.4R7.1, 5.3RX before 5.3R12.1, 5.2RX before 5.2R12.1, and 5.1RX before 5.1R15.1, an authentica...