Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Risk

1/31/2007
07:55 AM
50%
50%

Clear as Spam

Real-world case of unwanted email makes you wonder if businesses, users are on the same (Web) page

5:55 PM -- A personal experience inspired Richi Jennings, lead analyst for the email security practice at Ferris Research, to consider mistakes legitimate companies make that can label them as spammers. Jennings, who was one of the main sources in our recent story, "Seven Ways to Be Mistaken for a Spammer," recently signed up as a registered user for Dark Reading.

He says he "tagged out" of DR's newsletter because he doesn't have time to read it. But within an hour, he received a promotional email from our sister site, Light Reading. (See Seven Ways to Be Mistaken for a Spammer.)

I checked it out with our Web operations team, and they explained that when you register with DR, you initially automatically get emails about our events and services, but you can unsubscribe from them when you receive one of those messages.

Sounded clear to me. But Jennings says he had unchecked "I would like to receive information from sponsors" in his registration profile, which he says, is reflected in his profile. Yet he still got the LR mail. The reason? LR and DR are considered one big family of sites, says Warren Hultquist, LR's director of Web operations, and that's noted in our privacy policy: "www.lightreading.com, www.byteandswitch.com, www.unstrung.com, www.darkreading.com, www.cabledigitalnews.com, and www.heavyreading.com (collectively known as the 'Site.')."

(Jennings had assumed DR was sharing its client list with LR -- also known as "list repurposing" -- one of the sure-fire ways to get mislabeled a spammer.)

Tracking Jennings' story and frustrations with our Website policy made me realize that perhaps one of the problems with annoying email and mistaken spam is that not everyone looks at the opt-out process in the same way. Jennings assumed, like I'm sure other users also do, that unchecking the box would do the trick. The LR policy, however, says to unsubscribe via a link in the email message. Other users do just that.

Here's what Chris Williams, our Web development manager, says: "The link in our email takes folks to a page that automatically removes them from the list in question (this is an immediate unsubscribe). It also gives details about other lists we manage to which they may be subscribed and offers the ability to follow a link to automatically be removed from all those lists."

As for the promotions list Jennings had problems with, that doesn't show up on the subscription preferences form. It's "the price of 'free' registration with us," Williams says. That also requires you to unsubscribe -- by sending an email requesting removal, or by following the "unsubscribe" link in any email you get.

But as Jennings points out, a less patient user might report it as spam.

— Kelly Jackson Higgins, Senior Editor, Dark Reading

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
News
Inside the Ransomware Campaigns Targeting Exchange Servers
Kelly Sheridan, Staff Editor, Dark Reading,  4/2/2021
Commentary
Beyond MITRE ATT&CK: The Case for a New Cyber Kill Chain
Rik Turner, Principal Analyst, Infrastructure Solutions, Omdia,  3/30/2021
Register for Dark Reading Newsletters
White Papers
Video
Cartoon
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you today!
Flash Poll
How Enterprises are Developing Secure Applications
How Enterprises are Developing Secure Applications
Recent breaches of third-party apps are driving many organizations to think harder about the security of their off-the-shelf software as they continue to move left in secure software development practices.
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2021-27905
PUBLISHED: 2021-04-13
The ReplicationHandler (normally registered at "/replication" under a Solr core) in Apache Solr has a "masterUrl" (also "leaderUrl" alias) parameter that is used to designate another ReplicationHandler on another Solr core to replicate index data into the local core. To...
CVE-2021-29262
PUBLISHED: 2021-04-13
When starting Apache Solr versions prior to 8.8.2, configured with the SaslZkACLProvider or VMParamsAllAndReadonlyDigestZkACLProvider and no existing security.json znode, if the optional read-only user is configured then Solr would not treat that node as a sensitive path and would allow it to be rea...
CVE-2021-29425
PUBLISHED: 2021-04-13
In Apache Commons IO before 2.7, When invoking the method FileNameUtils.normalize with an improper input string, like "//../foo", or "\\..\foo", the result would be the same value, thus possibly providing access to files in the parent directory, but not further above (thus "...
CVE-2021-29943
PUBLISHED: 2021-04-13
When using ConfigurableInternodeAuthHadoopPlugin for authentication, Apache Solr versions prior to 8.8.2 would forward/proxy distributed requests using server credentials instead of original client credentials. This would result in incorrect authorization resolution on the receiving hosts.
CVE-2021-28938
PUBLISHED: 2021-04-13
Siren Federate before 6.8.14-10.3.9, 6.9.x through 7.6.x before 7.6.2-20.2, 7.7.x through 7.9.x before 7.9.3-21.6, 7.10.x before 7.10.2-22.2, and 7.11.x before 7.11.2-23.0 can leak user information across thread contexts. This occurs in opportunistic circumstances when there is concurrent query exec...