Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Risk

4/19/2010
12:49 AM
Connect Directly
Google+
LinkedIn
Twitter
RSS
E-Mail
50%
50%

Apple Sued Over iPhone Liquid Sensors

Customers' inability to verify liquid sensor data, the lawsuit claims, make Apple's warranty coverage an illusion.

Apple on Thursday was sued for denying warranty service to its iPod and iPhone customers based on data supplied by allegedly inaccurate liquid sensors.

Apple began including liquid contact indicators (LCI) in its iPods and iPhones in 2007 and also added them to its MacBook and MacBook Pro computers in 2008.

The company uses these sensors to determine the eligibility of devices for repair under warranty.

Devices brought in for service that have been damaged by water or some other liquid are not covered by Apple's one-year limited warranty or the company's AppleCare Protection Plan.

The lawsuit filed last week alleges that Apple "uses [the LCIs'] false-positive readings to avoid its [warranty] obligations..."

The plaintiff in the case, San Francisco resident Charlene Gallion, had two iPhones cease functioning in the space of six months, neither of which, her complaint claims, had been damaged by any liquid.

Apple says that its LCIs "are designed not to be triggered by humidity and temperature changes that are within the product's environmental requirements described by Apple."

Gallion's claim essentially disputes this.

The complaint says that Gallion brought an iPhone in to an Apple store for repair and was denied warranty coverage because the Apple representative determined the device had been damaged by liquid.

Gallion insisted that her iPhone had not been damaged by exposure to liquid, but had no way to challenge the determination of water damage made by Apple's representative. She was allowed to purchase a new iPhone at a discount, provided that she paid the tax on the full price and traded in her non-functional iPhone.

Six months later, her new iPhone stopped working. Again, an Apple store representative denied her warranty coverage because the liquid contact indicators showed that the phone had sustained water damage.

Gallion knew her phone had not been damaged by liquid, according to the complaint, but believed it would be futile to argue the point.

As a consequence of such policies and misrepresentations about the accuracy of its liquid sensors, the complaint says, "the right to coverage under the Standard Warranty and the Extended Warranty is rendered illusory."

The complaint states, "As a result of Apple's improper application of the Liquid-Damage Exclusion, Apple sells [devices] with the intent to exclude them from the warranty coverage Apple promises consumers it will provide -- even when consumers pay extra for Extended Warranty coverage -- simply because their Liquid Submersion Indicator has been triggered, without any attempt by Apple to verify whether the Class Devices actually have been damaged as a result of submersion or immersion in liquid."

An Apple spokesperson was not immediately available for comment.

 

Recommended Reading:

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
COVID-19: Latest Security News & Commentary
Dark Reading Staff 7/2/2020
Ripple20 Threatens Increasingly Connected Medical Devices
Kelly Sheridan, Staff Editor, Dark Reading,  6/30/2020
DDoS Attacks Jump 542% from Q4 2019 to Q1 2020
Dark Reading Staff 6/30/2020
Register for Dark Reading Newsletters
White Papers
Video
Cartoon
Current Issue
How Cybersecurity Incident Response Programs Work (and Why Some Don't)
This Tech Digest takes a look at the vital role cybersecurity incident response (IR) plays in managing cyber-risk within organizations. Download the Tech Digest today to find out how well-planned IR programs can detect intrusions, contain breaches, and help an organization restore normal operations.
Flash Poll
The Threat from the Internetand What Your Organization Can Do About It
The Threat from the Internetand What Your Organization Can Do About It
This report describes some of the latest attacks and threats emanating from the Internet, as well as advice and tips on how your organization can mitigate those threats before they affect your business. Download it today!
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2020-9498
PUBLISHED: 2020-07-02
Apache Guacamole 1.1.0 and older may mishandle pointers involved inprocessing data received via RDP static virtual channels. If a userconnects to a malicious or compromised RDP server, a series ofspecially-crafted PDUs could result in memory corruption, possiblyallowing arbitrary code to be executed...
CVE-2020-3282
PUBLISHED: 2020-07-02
A vulnerability in the web-based management interface of Cisco Unified Communications Manager, Cisco Unified Communications Manager Session Management Edition, Cisco Unified Communications Manager IM & Presence Service, and Cisco Unity Connection could allow an unauthenticated, remote attack...
CVE-2020-5909
PUBLISHED: 2020-07-02
In versions 3.0.0-3.5.0, 2.0.0-2.9.0, and 1.0.1, when users run the command displayed in NGINX Controller user interface (UI) to fetch the agent installer, the server TLS certificate is not verified.
CVE-2020-5910
PUBLISHED: 2020-07-02
In versions 3.0.0-3.5.0, 2.0.0-2.9.0, and 1.0.1, the Neural Autonomic Transport System (NATS) messaging services in use by the NGINX Controller do not require any form of authentication, so any successful connection would be authorized.
CVE-2020-5911
PUBLISHED: 2020-07-02
In versions 3.0.0-3.5.0, 2.0.0-2.9.0, and 1.0.1, the NGINX Controller installer starts the download of Kubernetes packages from an HTTP URL On Debian/Ubuntu system.