Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Operations

12/14/2016
10:00 AM
Connect Directly
Twitter
RSS
E-Mail
50%
50%

Vendor Accountability & The Security Supply Chain

A large majority of security leaders say they would switch to suppliers that offer product and service guarantees, according to a new survey.

If they had their druthers, enterprises overwhelmingly would like to see their IT security vendors held accountable for their failures in the event of a costly security breach. According to a new survey out this week, 95% of U.S. companies say they want to see their IT security vendors offer a guarantee on their products and services and 88% say they'd be willing to switch vendors if they could find a competitor who did offer such a guarantee.

Conducted among 500 cybersecurity leaders by Vanson Bourne, the survey was carried out on behalf of SentinelOne to confirm the company's suspicions that customers crave vendors who'll put their money where their mouth is.

"Security vendors are not economically aligned with their customers. From any vendor, you buy a product—firewall, data loss prevention, anti-virus, whatever—and if the product doesn’t work and the customer gets hacked, the vendor suffers no liability as a result," says Jeremiah Grossman, chief of security strategy at SentinelOne, an advanced endpoint protection firm. "We don't see this in any other industry. Not in consumer electronics, not in the clothes we buy, the phones we buy, the watches we buy—nothing. Everything comes with a warranty, a service level agreement or something except in software and security."

Grossman considers himself a passionate supporter of security guarantees. He initially made waves in the industry several years ago when he led the company he previously founded, WhiteHat Security, to offer a money-back guarantee. He says that a big part of the impetus behind his move to SentinelOne following his long run at WhiteHat was its willingness to work with him to develop a guarantee.

"I think security vendors should know full well how well their product performed or not, and if they know their metrics, they should be able to provide some financial incentives for themselves to do a good job and provide that assurance to customers," he says.

SentinelOne kicked off its guarantee program earlier this year, offering customers $1,000 per endpoint with a cap of $1 million if they suffer a ransomware attack. And now Grossman is advocating among his peers in the industry to get them to fall into line, too.

"When I launched the warranty at Black Hat in the summer of this year, I put a call out to the rest of the industry and put them on notice that everybody is eventually going to do this, and if you need help, please ask," he says.

So far, he's had a couple of takers. Most recently was Cymmetria, maker of the MazeRunner Deception Platform. Earlier this month, the firm launched a $1 million guarantee against breaches attributed to the successful lateral movement of advanced persistent threats (APTs).

According to Grossman, guarantees like this should complement a company's solid cybersecurity insurance policy. He likens security guarantees to the relationships between cyberinsurance, car warranties and insurance.

"Our cars carry auto insurance in the event of accidents, and if we get into an accident, the insurance pays off. If, however, your car breaks down, the engine falls out of it or the tire pops, that’s where the manufacturer’s warranty comes in," he says. "While not a perfect corollary, security guarantees by security vendors function more like a warranty and cyber insurance is mostly meant to cover catastrophes."

Related Content:

 

 

Ericka Chickowski specializes in coverage of information technology and business innovation. She has focused on information security for the better part of a decade and regularly writes about the security industry as a contributor to Dark Reading.  View Full Bio

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Row3n
50%
50%
Row3n,
User Rank: Strategist
1/4/2017 | 10:47:10 PM
Hi
I think that this is why finance companies mostly prefer to have their own in-house security teams taking care of any of these issues. They might not be as inclined as a stand alone security company to implement new products that provide better protection, but they should at least be able to handle the protection that they already do have in place right?
Mobile Banking Malware Up 50% in First Half of 2019
Kelly Sheridan, Staff Editor, Dark Reading,  1/17/2020
Exploits Released for As-Yet Unpatched Critical Citrix Flaw
Jai Vijayan, Contributing Writer,  1/13/2020
Microsoft to Officially End Support for Windows 7, Server 2008
Kelly Sheridan, Staff Editor, Dark Reading,  1/13/2020
Register for Dark Reading Newsletters
White Papers
Video
Cartoon Contest
Write a Caption, Win a Starbucks Card! Click Here
Latest Comment: This comment is waiting for review by our moderators.
Current Issue
The Year in Security: 2019
This Tech Digest provides a wrap up and overview of the year's top cybersecurity news stories. It was a year of new twists on old threats, with fears of another WannaCry-type worm and of a possible botnet army of Wi-Fi routers. But 2019 also underscored the risk of firmware and trusted security tools harboring dangerous holes that cybercriminals and nation-state hackers could readily abuse. Read more.
Flash Poll
[Just Released] How Enterprises are Attacking the Cybersecurity Problem
[Just Released] How Enterprises are Attacking the Cybersecurity Problem
Organizations have invested in a sweeping array of security technologies to address challenges associated with the growing number of cybersecurity attacks. However, the complexity involved in managing these technologies is emerging as a major problem. Read this report to find out what your peers biggest security challenges are and the technologies they are using to address them.
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2020-7227
PUBLISHED: 2020-01-18
Westermo MRD-315 1.7.3 and 1.7.4 devices have an information disclosure vulnerability that allows an authenticated remote attacker to retrieve the source code of different functions of the web application via requests that lack certain mandatory parameters. This affects ifaces-diag.asp, system.asp, ...
CVE-2019-15625
PUBLISHED: 2020-01-18
A memory usage vulnerability exists in Trend Micro Password Manager 3.8 that could allow an attacker with access and permissions to the victim's memory processes to extract sensitive information.
CVE-2019-19696
PUBLISHED: 2020-01-18
A RootCA vulnerability found in Trend Micro Password Manager for Windows and macOS exists where the localhost.key of RootCA.crt might be improperly accessed by an unauthorized party and could be used to create malicious self-signed SSL certificates, allowing an attacker to misdirect a user to phishi...
CVE-2019-19697
PUBLISHED: 2020-01-18
An arbitrary code execution vulnerability exists in the Trend Micro Security 2019 (v15) consumer family of products which could allow an attacker to gain elevated privileges and tamper with protected services by disabling or otherwise preventing them to start. An attacker must already have administr...
CVE-2019-20357
PUBLISHED: 2020-01-18
A Persistent Arbitrary Code Execution vulnerability exists in the Trend Micro Security 2020 (v160 and 2019 (v15) consumer familiy of products which could potentially allow an attacker the ability to create a malicious program to escalate privileges and attain persistence on a vulnerable system.