PRESS RELEASE

CUPERTINO, Calif. — July 20, 2017 — Demisto, Inc., an innovator in Security Automation and Orchestration technology, today announced the results of the State of Incident Response 2017, a study investigating challenges faced by incident response (IR) teams and how they are or are not addressing them. Security professionals from across the globe participated in the research – the first industry study to cover all aspects of incident response, including SOC location, training issues, tools utilization, and what metrics are being tracked.

The study revealed new data around companies’ struggles to keep up with and respond to cyberattacks due to lack of resources. For example, more than 40 percent of respondents said their organizations are not prepared to measure incident response, and only 14.5 percent of respondents are measuring MTTR (Mean Time to Respond). The study also discovered that while organizations are hit with an average of nearly 350 incidents per week, 30 percent of respondents reported they have no playbooks, runbooks or other documentation for incident response actions.

The study also validated the known security staff shortage issues with new findings. More than 90 percent of the respondents indicated they are challenged finding experienced employees with the necessary skill sets. The study found it takes an average of 9 months from the initiation of a hiring requisition until the new hire is fully trained. Since the need is frequently identified long before the hiring process begins, companies are without a resource – from the point where a need is identified until the point they have fully trained analysts – for almost a year. On the retention side, more than one-third of IR staff leaves within 3 years.

“One goal for this unique study was to gain better insights into how to address future threats by determining today’s major pain points for organizations,” said Rishi Bhargava, Demisto co-founder and VP of Marketing. “Incident response must continue to evolve to meet current and emerging threats. The key to effective incident response is having the right combination of people, technology and processes. However, this study revealed that many organizations are far from having this right combination.”

For a copy of the study, see: go.demisto.com/state-of-incident-response

Other key findings of the research include:

Demisto recently sponsored this independent, third-party study conducted with security professionals around the world working for companies ranging from less than 500 employees to greater than 20,000 employees. More than 200 responses were analyzed for this study, which is planned to be updated annually. Virtual Intelligence Briefing (ViB), an interactive on-line news community focused on emerging technologies, conducted the overall research. ViB’s community is comprised of more than 1.2 million IT practitioners and decision makers who share their opinions by engaging in sophisticated surveys across a range of IT solution areas.