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Managed IT Providers: The Cyber-Threat Actors' Gateway to SMBs
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tfournet
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tfournet,
User Rank: Apprentice
9/10/2020 | 5:06:11 PM
Managed Services 2.0 - It's time to re-think the RMM
The wakeup call for MSPs is out there. Just like with enterprise, it's way past time to improve your processes, educate your people, and get more secure tools. Because of these high-profile attacks, MSPs are in the news, and are about to start being regulated. 

The RMM, once the core of the MSP, is now its weakest link. It'll be interesting to see what happens in the next few years. I hope we see more companies like Perch that can bring enterprise-level security to multi-company providers.
Wes_Spencer1
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50%
Wes_Spencer1,
User Rank: Author
9/11/2020 | 10:10:13 AM
Re: Managed Services 2.0 - It's time to re-think the RMM
Tim -- excellent points! And thanks for reading.

Agreed with you on potential impending regulations that may come to MSPs. I'm aware of this being discussed in certain federal and state circles. Regardless, I agree with your sentiments, especially around the RMM. 
rheidorn
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rheidorn,
User Rank: Apprentice
9/12/2020 | 9:11:09 AM
Organizations inherit their MSP's cybersecurity (im)maturity
Thank you for shining a light on this systemic vulnerability. I don't think organizations realize that, in many ways, they inherit the security of their service providers. As another commenter noted, the RMM is overdue for radical reinvention. Security-minded MSPs may need to think about delegated access to customer environments, privileged access workstations, or other methods for remotely administering customer environments without that big fat one-to-many target that RMM represents. I think the MSP tooling ecosystem is general is problematic - MSPs design for scale and efficiency (making them an economical option for customers as opposed to hiring internally), but do I really want my password manager integrated into my RMM? Maybe not... There's a lot of market share out there waiting for MSPs that can develop real cybersecurity maturity.
Wes_Spencer1
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50%
Wes_Spencer1,
User Rank: Author
9/15/2020 | 10:29:51 AM
Re: Organizations inherit their MSP's cybersecurity (im)maturity
@rheidorn -- really well said. Thank you so much for the insightful comments! This here particularly got me thinking:

I don't think organizations realize that, in many ways, they inherit the security of their service providers.

Indeed! Cybersecurity is not a commodity among service providers. One is not necessarily like unto another. Some MSPs have robust and mature cybersecurity controls while others are lackluster. It is imperitive that the client ask questions to their MSP to better understand their capabilities. Because, as you said -- they inherit the security of their service providers. 

Thank you for the awesome comment!

 



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