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Why Patching Software Is Hard: Technical Challenges
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tradichel
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tradichel,
User Rank: Apprentice
10/27/2017 | 2:33:41 PM
Fixing the patching problem...
Thank you for the comments. I posted a second article related to organizational challenges faced by employees in different roles in the company who may be responsible for patching. Patching likely needs to be addressed at a level above the individuals who might actually do the work. I hope you will read the second article and share your thoughts on that as well.
REISEN1955
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REISEN1955,
User Rank: Ninja
10/27/2017 | 8:24:17 AM
Re: Patching Legacy
Outsourcing per se is not an intelligence problem though it is often easy, and sometimes unfair, to bash a help desk in Bangalore.  I have found some highly intelligent folks there (as anywhere really) and the are to be treasured.  But an outsource firm has it's own VESTED interest at heart first - getting paid and looking after their own firm first.  This is NOT how it shold be but - real world - this is true.  Client interests come in second, sometimes third (if it is IBM doing the work). 
Dr.T
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Dr.T,
User Rank: Ninja
10/26/2017 | 12:06:30 PM
16 companies?
Article mentioned Equifax acquired 16 companies between 1995 and 2017, what exactly they are doing nobody knows then, you would think credit status check company would not need that many acquisition.

 
Dr.T
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50%
Dr.T,
User Rank: Ninja
10/26/2017 | 12:03:49 PM
Re: Outsource
"It is my understanding that Equifax outsourced IT support "

Most companies do that, that should not mean that there is less of chance being secure. I would think Equifax did not want to spend enough money to keep themselves secure.
Dr.T
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50%
Dr.T,
User Rank: Ninja
10/26/2017 | 12:01:44 PM
Patching Legacy
As article suggested, we should start getting rid of legacy applications , they do not belong to today's world, patching will not take us anywhere.
REISEN1955
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50%
REISEN1955,
User Rank: Ninja
10/25/2017 | 10:15:10 AM
Outsource
It is my understanding that Equifax outsourced IT support to that once fine American company - IBM.  Now, that means mostly India and that means train wreck in situations that require real heft.   If it is HARD to do, as it seems to be at old Equi, then that is what IT is PAID FOR if staff is internal and if you have outsourced staff then you deserve the level of support you pay for - generally BAD in my experience.  But hey, reduces that nasty salary expense and benefits, RIGHT????


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