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Best and Worst Security Functions to Outsource
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REISEN1955
REISEN1955,
User Rank: Ninja
10/2/2017 | 7:39:12 AM
Outsource?
An outsource entity has ONE and only one business interest at heart and that is to be PAID.  They care about the invoice and everything else is secondary.  Oh they will never tell YOU are the client that, but rare is the outsource project that is a sucess.  IBM has the worst track record by far of any major corporation and consider that name!!  IBM --- once the giant of American information tech.  Now, more employees in India!!!  And don't go near Wipro, Tata, Infosys or any other of the low cost providers.  Keep SECURITY IN-HOUSE at all costs.  It just is not worth the risk!!!
bleakravenloft
bleakravenloft,
User Rank: Apprentice
10/2/2017 | 12:43:58 PM
Re: Outsource?
smart outsourcing is a costeffective way of creating a more secure enviornment. 

the price of doing everything in house in staggering.
REISEN1955
REISEN1955,
User Rank: Ninja
10/2/2017 | 2:13:18 PM
Re: Outsource?
Equifax outsourced to IBM.  Merck outsourced to Cognizant if memory serves.
cybersavior
cybersavior,
User Rank: Strategist
10/3/2017 | 12:50:27 PM
Re: Outsource?
And Anthem (BCBS) outsourced to Fujitsu.  I have never seen "run your mess for less" actually work.
REISEN1955
REISEN1955,
User Rank: Ninja
10/3/2017 | 2:02:52 PM
Re: Outsource?
Agree - i was part of an outsource effort at Aon (140 staffers fired for Computer Science Corp) and THAT was a train wreck (ongoing this day) ---and just left a Wipro outsourced shop in Georgia.  There, a small office of 45 people ---- nice people too --- and it took the Help Deslk NINE DAYS to route a ticket from one user to me.  If the helpdesk called a user 3 times and did not connect, they consided the issue CLOSED out.  It gets worse of course.

OUTSOURCE FIRMS are interested ONLY in being paid and having CHEAP LABOR
Synergy360
Synergy360,
User Rank: Apprentice
10/11/2017 | 3:42:19 AM
Outsource IT Projects
It is good to have your projects outsource to a third party. The benefit will be unbiased decisions, skilled and knowledgeable people handling your project. For any sort of IT and 

Business Consulting Solutions, Contact Synergy 360 Consulting. Visit https://synergy360.com.au/services/ to know our services.
REISEN1955
REISEN1955,
User Rank: Ninja
10/11/2017 | 3:06:51 PM
Re: Outsource IT Projects
DISAGREE - Came out of an outsourced office locally.  It took 9 days for Wipro to route one ticket from ONE end of the office to me.  if 3 calls were made to users to resolve and not picked up, then the issue was closed.  Helpdesk knew nothing.    All the outsource firm cares for is GETTING PAID on time.  
Joe Stanganelli
Joe Stanganelli,
User Rank: Ninja
10/11/2017 | 4:50:29 PM
Re: Outsource IT Projects
@REISEN: Obviously, it depends on the context, but yes, that's why it pays to be careful about outsourcing.

One friend of mine recent took a new job. Since taking it last year, she's spent that time insourcing almost everything within her purview because of the inadequacies and problems of the vendors and how the company dealt with its vendors. Now, things are much more streamlined, and the vendors that she has kept (albeit for much less) have been able to deliver better because of how she has improved communications and workflow with the vendors.

The worst vendor relationships/productivity tend to come from the idea of just hiring a vendor so as to forget about something entirely or near entirely. Hiring a vendor means that vendor is now a part of your team to manage. And the vendors who market themselves as "just hire us and forget it" tend to be the worst to work with.

Moreover, localization is important. In my experience, it's often beneficial to stick with a vendor that has a meaningful geographical presence in or near the area.
Joe Stanganelli
Joe Stanganelli,
User Rank: Ninja
10/11/2017 | 4:53:57 PM
Re: Outsource?
To be fair, Equifax's data-protection issues are clearly so great that it doesn't matter WHO the vendor is or even the fact of the existence of a vendor.

Echoing earlier comment, vendors can be fine if you choose wisely, work with them, and don't just hire them to forget about things so they can clean everything up with no input from you as the client. I suspect that Equifax took a set-it-and-forget-it attitude with security.
REISEN1955
REISEN1955,
User Rank: Ninja
10/13/2017 | 8:29:57 AM
Re: Outsource IT Projects
Vendor location is important but how many American firms have huge footprints for their offices in India?  Wipro, Tata, Infosys and now IBM of all things.  That implies time issues and also knowledge content.  There ARE a few smart folk in every outsource firm - they are rare.  Outsource to American management means lower salary expense, lower benefit expense and cheap labor PERIOD. 
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