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Dropbox Two-Factor Authentication Has Kinks, Users Say
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Johan1974
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Johan1974,
User Rank: Apprentice
2/24/2013 | 10:09:13 AM
re: Dropbox Two-Factor Authentication Has Kinks, Users Say
Hi ,

I see this is an old message but i still have the same issue.
O do not have the backup code and they refuse to send me a new one to my phone. Even when i created a new account with a different email adress with the same phone number i get no help at all. The support just stops responding .

I like dropbox but because of this i quit using dropbox.
kitus
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kitus,
User Rank: Apprentice
10/17/2012 | 9:59:08 PM
re: Dropbox Two-Factor Authentication Has Kinks, Users Say
Hi again,

I just received their response to my request for help. Fasten your seat belts: "Your computer is still linked to Dropbox, and you have logged into the website using two-step verification before, you should be able to launch the Dropbox website from the Dropbox icon in your menu bar or system tray. Click on the Dropbox icon and select "Launch Dropbox Website." If this logs you in then you can disable two-step verification from the security page."

I provided a very thorough response to Dropbox support indicating what had happened and all I get is a response that is of no use for me... 1 week and I'm still in square one! In this response I linked back to this website.
kitus
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50%
kitus,
User Rank: Apprentice
10/7/2012 | 11:28:41 PM
re: Dropbox Two-Factor Authentication Has Kinks, Users Say
I guess I've made a huge fool of myself, and now I can't use Dropbox to its full. My dynamic codes are not valid (I seem to have used a wrong seed), and so is my local 16-character password.

Guess what. I contacted user support and they have responded me with "Unfortunately, for security purposes, if you can't enter the two-step code, and you failed to store the emergency backup code, we have no way to help you regain access to your Dropbox account.".

I've been an early adopter of Googles 2 factor authentication and I've never had any problem whatsoever. To my surprise I seem to not only have used a wrong seed but also stored a wrong static password (which by the way I copied directly into my password manager).

Dropbox two factor authentication is worse than Google's and if they don't help me out, I'm gonna be utterly disappointed as I have gained over 12GB bringing people to Dropbox.

Can anybody please spot a way for me to solve this?

Your help would be much appreciated.

Thanks,
TS_Time
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TS_Time,
User Rank: Apprentice
8/29/2012 | 11:12:55 AM
re: Dropbox Two-Factor Authentication Has Kinks, Users Say
Even if it is late it's nice to see that leading companies in their respective verticals are giving users the better balance between security and user experience by implementing 2FA which allows us to telesign into our accounts. I know some will claim this make things more complicated, but the slight inconvenience each time you log in is worth the confidence of knowing your files are secure. I'm hoping that more companies start to offer this awesome functionality. This should be a prerequisite to any system that wants to promote itself as being secure.
moarsauce123
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moarsauce123,
User Rank: Ninja
8/28/2012 | 11:27:47 AM
re: Dropbox Two-Factor Authentication Has Kinks, Users Say
And how do you use this new feature when you don't have a mobile phone? Dropbox should offer more options for the second layer, which would also add a bit more security. With that any hacker has to try multiple ways for the second step and if users want they should be able to have the account blocked for a day if the second method selected is not the one originally chosen.
MarkSitkowski
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50%
MarkSitkowski,
User Rank: Moderator
8/27/2012 | 11:59:27 PM
re: Dropbox Two-Factor Authentication Has Kinks, Users Say
I'm surprised that Dropbox still uses passwords. Whether you go with 2, 3, 4 or 5 factor authorisation, you'll still be vulnerable to the well-known methods of hacking the result. Also, methods like eyeball scanning, fingerprints or colonoscopy tend to be a bit user-hostile.
Two U.S banks and one in Hong Kong are implementing an authorisation method which is proof against spy cameras, network snoopers, keyloggers, and doesn't need passwords, just a user ID.
There's a nice PowerPoint thingy which describes it reasonably well at www.designsim.com.au/What_is_S....
Number 6
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Number 6,
User Rank: Apprentice
8/27/2012 | 5:35:12 PM
re: Dropbox Two-Factor Authentication Has Kinks, Users Say
I'll store that 16-digit key in my Dropbox folder so I can access it anywhere from my smartph... Oh.


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