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Phishing Your Employees for Schooling & Security
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DonT183
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DonT183,
User Rank: Black Belt
3/24/2017 | 10:28:28 AM
Beyond Training: The second part of Anti-Phishing
Beyond expecting staff not to respond to Phishing we need to inspect that ability.  Learning approaches for Staff is an excellent idea.  Inspection needs to go further to advise human choice.  Know where your email came from and who sent it.  All email that did not come form a digitally signed email server should be flagged as from an untrusted email server.  All email that did not come digitally signed by the sender should be flagged as from an uncertian email sender.  Add this advice to trained staff and Phishing should get much harder to do.

 
CNACHREINER981
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CNACHREINER981,
User Rank: Author
3/23/2017 | 11:32:44 PM
Re: Positive feedback also
That is a very good and interesting point. I agree that it would be very cool for you employees to have "immediate" feedback when the delete a suspect email. Technical, I think it's harder to do. It's much easier to track when they click and interact on things in the email, since you can use HTML script without needing to interact with the email server or client. However, for the administrator to know when the user didn't interact with the email, but simply dragged it to the trash or deleted it would take more interaction with the email server and client itself (at least as far as I know). So I think the only reason you don't see this much is it would be a hard technical thing to do.

That said, the admin can easily keep track of all the folks that didn't click, and later send a follow up saying congratulations. It would be as immediate feedback as the click, but at least it would be the positive feedback, that I agree would be good to validate the behavior for your users. 

 

Great comment. 
ALINDERHOLM670
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ALINDERHOLM670,
User Rank: Apprentice
3/23/2017 | 11:23:30 PM
Positive feedback also
You only mentioned situations where people did the wrong thing by clicking the link. Something good needs to happen if the employee deletes the email, moves it to the company spam folder, forwards it to IT or does whatever the company policy is.
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