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Phishing Your Employees for Schooling & Security
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CNACHREINER981
CNACHREINER981,
 User Rank: Author
3/23/2017 | 11:32:44 PM
Re: Positive feedback also
That is a very good and interesting point. I agree that it would be very cool for you employees to have "immediate" feedback when the delete a suspect email. Technical, I think it's harder to do. It's much easier to track when they click and interact on things in the email, since you can use HTML script without needing to interact with the email server or client. However, for the administrator to know when the user didn't interact with the email, but simply dragged it to the trash or deleted it would take more interaction with the email server and client itself (at least as far as I know). So I think the only reason you don't see this much is it would be a hard technical thing to do.

That said, the admin can easily keep track of all the folks that didn't click, and later send a follow up saying congratulations. It would be as immediate feedback as the click, but at least it would be the positive feedback, that I agree would be good to validate the behavior for your users. 

 

Great comment. 
ALINDERHOLM670
ALINDERHOLM670,
 User Rank: Apprentice
3/23/2017 | 11:23:30 PM
Positive feedback also
You only mentioned situations where people did the wrong thing by clicking the link. Something good needs to happen if the employee deletes the email, moves it to the company spam folder, forwards it to IT or does whatever the company policy is.
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