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A Threat Intelligence-Sharing Reality-Check
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User Rank: Moderator
5/28/2015 | 8:54:19 AM
Over complicated
Re: Soltra Edge

This technology is just too over-complicated for the average Security Analyst to deal with.  The instructions for setting it up need significant attention as they were written by one of the products developers resulting in huge gaps, assumptions, and general lack of user friendliness.  The spelling and grammar in the instructions need some serious love as well. 

Here is why I am being so critical...

I've had two of my analysts at two different companies go through the process of setting up Soltra Edge.  It was very, very painful.  Both are very sharp cookies and highly skilled in all things Linux.  It was not a skill issue.  They have been well trained and are very experienced in Security Operations (SecOps).  It was not a knowledge issue.  They did get the product running in the end only to sit there and say "now what".  It was sad because the closer they got to finishing the set up the instructions became less and less useable.  Very poorly written.

It's a product immaturity issue...

The last but most important issue is time.  The vast majority of SecOps teams do not have staff just sitting around waiting for something to do.  Show me such a place and I will show you failed leadership.  SecOps staff are very overwhelmed these days and when you throw such an immature product at them, describing it as the next best thing since sliced bread, only to waste that Security Analysts time trying to get it working, even minimally, then you have lost all those hours spent working on it.  Those hours would have been better spent working on real world threat analysis and response.

Again, it's a product immaturity issue with a very strong dose of marketing spin added in.

I really dislike what marketing has done to SecOps programs these past few years.  The marketing spin and effort to convince Security Managers to "buy this, buy this" by vendors, product marketing, and even open source stuff like Soltra Edge, adds an unnecessary burden, a layer of noise that take SecOps staff away from what really matters.  Stopping the bad guy, here and now.

All this being said...  I agree we need much better, faster delivered and shareable threat intel.  No argument.  But stop pushing an immature product/capability down SecOps throats, especially via regulatory bodies who have no technical clue into what it takes to really protect against the bad guys, but are all hyped up on this new slice of bread.

Slow it down.  Do it right!  And for heaven's sake never, ever let a developer create the user interface OR the setup instructions!

Rgr Out!

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