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Heartland CEO On Why Retailers Keep Getting Breached
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Sara Peters
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Sara Peters,
User Rank: Author
10/6/2014 | 3:14:07 PM
Wow
Well I gotta say, I'm surprised. I've yet to hear a CEO with so much understanding of security technology. Heck, I've met CIOs with less understanding. 
Marilyn Cohodas
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Marilyn Cohodas,
User Rank: Strategist
10/6/2014 | 3:17:00 PM
What about transparency?
Good interview Kelly. Curious to know whether the transparency came up during your interview. Did Carr have any advice for retailers about disclosure after the breach is discovered or reported?
Kelly Jackson Higgins
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Kelly Jackson Higgins,
User Rank: Strategist
10/6/2014 | 3:21:45 PM
Re: What about transparency?
Good question, Marilyn. Unfortunately, I didn't get to ask him about that, but I wish I had. He had some very frank insight, as you can see, about the problems retailers are having that are leading to breaches.
Marilyn Cohodas
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Marilyn Cohodas,
User Rank: Strategist
10/6/2014 | 3:23:55 PM
Re: What about transparency?
It was a very candid -- erh...transparent -- interview. Hopefully after he reads it, he can give a little value add and comment about his views on transparency.  
Sara Peters
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Sara Peters,
User Rank: Author
10/6/2014 | 3:24:37 PM
NOT blaming card issuers
It's interesting that he says that his company needs to take responsibility, instead of putting blame on card issuers for not using newer technology. Because the National Retail Federation takes the opposite approach, that's for sure:  https://nrf.com//news/four-big-lies-about-data-security  
Kelly Jackson Higgins
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Kelly Jackson Higgins,
User Rank: Strategist
10/6/2014 | 3:40:41 PM
Re: NOT blaming card issuers
Yes. But remember, Heartland isn't a retailer--it's a payment processor, so it's more in the financial services side of the world.
Sara Peters
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Sara Peters,
User Rank: Author
10/6/2014 | 3:46:40 PM
Re: NOT blaming card issuers
@Kelly  Oh yeah, I know. And maybe he's just protecting his own. But it's worth noticing whenever anyone says "it's not their fault, it's ours."  
Kelly Jackson Higgins
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Kelly Jackson Higgins,
User Rank: Strategist
10/6/2014 | 3:53:09 PM
Re: NOT blaming card issuers
Yep. I love his frank talk. It is very refreshing.
Sara Peters
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Sara Peters,
User Rank: Author
10/6/2014 | 3:56:44 PM
Re: NOT blaming card issuers
@Kelly  Especially because he's still with the company. Despite gag agreements, it's a lot easier for someone who's left a company to talk frankly about how he/they screwed up. 
Sara Peters
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Sara Peters,
User Rank: Author
10/6/2014 | 4:01:45 PM
and another thing...
He says that a forensics team (I'm assuming a third-party team) gave them a clean bill of health just days before the breach...   I wonder if there will ever be a time that forensics and pen testing companies end up getting smacked with liability lawsuits when they miss something. I'm not saying that I necessarily want it to. I'm just wondering if it will.
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