Everyone understands the benefits of the cloud, and the recent iboss 2018 Enterprise Cloud Trends Report shows adoption is increasing, with IT decision makers (ITDMS) planning to increase their SaaS spend from 21% of the overall IT budget to 28% over the next year. Despite this vote of confidence in the cloud from IT, the findings indicate that there is still a fundamental misunderstanding about the cloud that’s creating a disconnect – and misplaced concerns – among office workers and ITDMs.
While virtually all the ITDMs surveyed (99%) say that there is at least one positive driver motivating them to explore more cloud-based solutions, they still by-and-large acknowledge that their organization’s security policies need to improve to operate fully in a cloud environment (91%). This reservation hasn’t slowed down the use of SaaS and cloud products across the enterprise; every office worker polled views cloud and SaaS favorably, often bringing these applications into the network workflow with or without the approval of IT.
In fact, the survey shows that Shadow IT is rampant at most organizations, especially those that rely upon cloud-delivered tools and services to enable remote work. As many as 82% of the office worker respondent group admits to accessing SaaS applications when working remotely without using their company’s VPN, in violation of an acknowledged remote work policy. Those who have circumvented their company’s VPN do so to usurp restrictions enforced by IT, or because the security functions of the VPN cause latency issues that inhibit work.
Almost three quarters (72%) of surveyed office workers agree that it is more important for them to get access to the cloud and SaaS applications they need to do their job effectively than to tell the IT department what applications they are using. This is creating an environment where the security teams that are tasked with protecting network resources could be blind to glaring vulnerabilities because of inappropriate worker activity.
The challenges to overcoming this disconnect begins with every stakeholder – from office workers to ITDMs – gaining a more complete understanding of what the cloud means and how SaaS tools are delivered. Many of the top concerns that ITDMs hold about cloud – despite their inability to throttle the rate of SaaS adoption to meet business goals – are misguided, as these teams are only considering old-school cloud architectures that feature built-in security flaws.
The truth is, there are a multitude of ways that cloud-based services can be delivered to businesses without putting the organization at greater risk for data theft.
For starters, companies should investigate cloud tools that leverage “dedicated” cloud environments, as opposed to the multi-tenant, shared-cloud settings that pool customer data and cloud capacity among users. This will alleviate fears regarding data privacy (top concern for 62% of ITDMs) by ensuring that content is never mixed in that cloud setting so long as office workers continue to use approved, single-tenant cloud products.
There also needs to be fewer workarounds for employees looking to usurp network security protocols such as VPNs for remote work. By leveraging cloud-based security or web gateway products, for instance, teams can retire VPNs altogether and redirect remote traffic to gateways in-the-cloud rather than backhaul connections. This will simplify network security architectures, retire the need for backhaul networks, and limit the opportunities for remote workers to inadvertently compromise network security.