Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Endpoint

11/10/2016
04:30 PM
Connect Directly
Facebook
Twitter
RSS
E-Mail
50%
50%

Shoppers Up Their Online Security Game, Survey Says

While they check SSL certificates and liability policies more often, many remain wary of biometric authentication, Computop reports

Almost three-quarters of consumers – 71% -- said they check that an ecommerce site they shop on is protected via SSL and https, according to a new survey of over 1,900 consumers in the US and UK. In addition, 61% claim they checked the liability policy of their preferred payment method provider or bank in the case of fraud.

Despite those precautions, 62% say they won't be shopping online on Cyber Monday this year (Nov. 28). But that self-restraint isn't because of security concerns; shoppers will shun online buying this year because the deals aren't as good as they used to be, according to Computop, a secure payments provider that sponsored the study.

Respondents were also asked which biometric features they'd use for authentication; fingerprints was the top choice (35%), followed by retinal scans (12%), voice recognition (7%), and selfie photo (2%). But 41% rejected biometric authentication altogether.

Consumers, particularly those in Europe, are concerned about how biometric data is secured, according to Andre Malinowski, head of international business at Computop. "This data must be stored safely, otherwise it will open up new areas of identification theft," he added.

Malinowski was pleased to see that so many consumers are looking for SSL certificates but said more education is needed to combat fraud. "We have to continue finding ways to making online shopping safer," he said.

But there's a disconnect in the Computop data, in that despite greater consumer awareness around security and liability, consumers aren't wholeheartedly embracing online payment plans or sharing as much personal information online. There's also a disconnect between the behavior reported to surveyors and the actual consumer behavior, according to John Pironti, president of security consultancy IP Architects LLC. "When you crosscut the conversations and go back to retailers' numbers, online sales keep going up," he said. "While good security is always the intention, convenience always trumps security for a consumer."

The high percentage of respondents who claim to know their online payment provider's liability policy is also dubious, Pironti added. "UK and European consumers tend to pay more attention to privacy and bank fraud policies because they understand they may be liable," he explained. "But in the US, they tell you in the ads you're only liable for the first $50."

Other key points from the Computop survey:

  • 74% said they are concerned about security when disclosing credit card and bank information online;
  • 57% said they wouldn't shop at a retailer that had recently experienced a data breach;
  • When shopping online, 41% of respondents rejected the option of paying at the physical store when picking up their order;
  • US consumers trust their credit cards the most (59%), while UK consumers trust PayPal more (50%);
  • 26% are concerned that their biometric data could be spoofed;
  • 19% felt the benefits outweighed the risks when sharing biometric data for payment authentication.

Related Content:

 

Terry Sweeney is a Los Angeles-based writer and editor who has covered technology, networking, and security for more than 20 years. He was part of the team that started Dark Reading and has been a contributor to The Washington Post, Crain's New York Business, Red Herring, ... View Full Bio
 

Recommended Reading:

Comment  | 
Print  | 
More Insights
Comments
Oldest First  |  Newest First  |  Threaded View
COVID-19: Latest Security News & Commentary
Dark Reading Staff 10/23/2020
Modern Day Insider Threat: Network Bugs That Are Stealing Your Data
David Pearson, Principal Threat Researcher,  10/21/2020
Are You One COVID-19 Test Away From a Cybersecurity Disaster?
Alan Brill, Senior Managing Director, Cyber Risk Practice, Kroll,  10/21/2020
Register for Dark Reading Newsletters
White Papers
Video
Cartoon
Current Issue
Special Report: Computing's New Normal
This special report examines how IT security organizations have adapted to the "new normal" of computing and what the long-term effects will be. Read it and get a unique set of perspectives on issues ranging from new threats & vulnerabilities as a result of remote working to how enterprise security strategy will be affected long term.
Flash Poll
How IT Security Organizations are Attacking the Cybersecurity Problem
How IT Security Organizations are Attacking the Cybersecurity Problem
The COVID-19 pandemic turned the world -- and enterprise computing -- on end. Here's a look at how cybersecurity teams are retrenching their defense strategies, rebuilding their teams, and selecting new technologies to stop the oncoming rise of online attacks.
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2018-21269
PUBLISHED: 2020-10-27
checkpath in OpenRC through 0.42.1 might allow local users to take ownership of arbitrary files because a non-terminal path component can be a symlink.
CVE-2020-27743
PUBLISHED: 2020-10-26
libtac in pam_tacplus through 1.5.1 lacks a check for a failure of RAND_bytes()/RAND_pseudo_bytes(). This could lead to use of a non-random/predictable session_id.
CVE-2020-1915
PUBLISHED: 2020-10-26
An out-of-bounds read in the JavaScript Interpreter in Facebook Hermes prior to commit 8cb935cd3b2321c46aa6b7ed8454d95c75a7fca0 allows attackers to cause a denial of service attack or possible further memory corruption via crafted JavaScript. Note that this is only exploitable if the application usi...
CVE-2020-26878
PUBLISHED: 2020-10-26
Ruckus through 1.5.1.0.21 is affected by remote command injection. An authenticated user can submit a query to the API (/service/v1/createUser endpoint), injecting arbitrary commands that will be executed as root user via web.py.
CVE-2020-26879
PUBLISHED: 2020-10-26
Ruckus vRioT through 1.5.1.0.21 has an API backdoor that is hardcoded into validate_token.py. An unauthenticated attacker can interact with the service API by using a backdoor value as the Authorization header.